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- Tasks: Coordinate customer service and support sales activities to enhance customer experience.
- Company: Join a well-known global manufacturer based in Coleshill, known for its friendly culture.
- Benefits: Earn up to £27,000 with 23 holidays plus 8 bank holidays and hybrid work options.
- Why this job: Be part of a fun team while making a real impact on customer satisfaction.
- Qualifications: Previous experience in customer service, excellent communication skills, and proficiency in MS Office required.
- Other info: Enjoy free parking and a supportive work environment focused on growth.
The predicted salary is between 21600 - 28800 £ per year.
Are you a Customer Service Coordinator or a Sales Administrator looking for a new role? Do you have a passion for delivering a best in class customer experience? Do you want to work for a well-known global manufacturer based in Coleshill? If so, this could be the perfect role for you.
An amazing opportunity for a Customer Service Coordinator to join a fun and friendly organisation based in Coleshill.
Benefits:
- Salary up to £27,000 - (may be a little bit of wiggle room for the right person)
- Permanent role
- Holidays: 23 + 8 bank holidays
- Location: Coleshill
- Hybrid available: 4 days office based, 1 day home based
- Free Parking
Duties/Responsibilities:
- Working closely with the rest of the support team, the holder of the position must ensure the best possible customer focus when looking after customers with the objective of maintaining business and growing the customer base from a financial perspective.
- Process orders/contracts for new customers and/or follow-up on contracts for existing customers.
- Make decisions about extensions to contracts and amendments to contracts based on whether this adds value.
- Look after new customers and existing customers.
- Plan for sales force and provide support with service-driver planning/in-service visits.
- Review order quantities and factors relevant for a customer's profitability.
- Prepare and manage customer data.
- Work in a cooperative way when providing support to customers with the salesforce, vehicle fleet, storage, production and sales.
- Service activities once delivery has taken place and wipes have been used for the first time.
- Systematically document data in CRM+ that is relevant for customer support.
- Communicate with the customer in writing and on the phone.
- Handle the escalation list, take into consideration the criteria of customer focus and adding value.
- Expanding the portfolio beyond sales activities in the area of cross-renting (additional services).
- Review invoices and process any corrections that may be required.
- Work together with Accounting to create invoices and send reminders to customers.
- Process cancellations and forward onto other departments involved to retrieve cancellations.
- Handle and forward at-risk customers to secure and guard against cancellations.
Skills/Experience required:
- Previous experience in a similar role
- Excellent communication skills both written and verbal
- Meticulous attention to detail
- Ability to multi-task
- Proficient in the use of MS Office packages including MS Excel
- Excellent time management and organisation skills
- Friendly and personable personality
If this sounds like you, please apply today.
Customer Service Co-ordinator employer: Options Resourcing Ltd
Contact Detail:
Options Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their customer service philosophy and the specific needs of their clientele will help you tailor your approach during interviews.
✨Tip Number 2
Prepare to discuss your previous experiences in customer service roles. Be ready to share specific examples of how you've handled challenging situations or improved customer satisfaction in the past.
✨Tip Number 3
Showcase your communication skills by practising clear and concise responses. Since the role involves a lot of interaction with customers, demonstrating your ability to communicate effectively will be crucial.
✨Tip Number 4
Highlight your organisational skills and attention to detail. Prepare to discuss how you manage multiple tasks and ensure accuracy in your work, as these are key attributes for a Customer Service Coordinator.
We think you need these skills to ace Customer Service Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales administration. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer experiences. Mention specific examples from your previous roles that align with the responsibilities listed in the job description.
Highlight Relevant Skills: Emphasise your communication skills, attention to detail, and proficiency in MS Office, particularly Excel. These are crucial for the Customer Service Coordinator role and should be clearly stated in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Options Resourcing Ltd
✨Showcase Your Customer Service Passion
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your previous roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Attention to Detail
Since the role requires meticulous attention to detail, prepare to discuss how you've successfully managed tasks that required precision. Bring up instances where your attention to detail made a significant impact on customer experience or operational efficiency.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to provide examples of how you've effectively communicated with customers, both in writing and verbally. Consider discussing any challenging situations and how you resolved them through clear communication.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer issues. Think about potential challenges you might face in the role and how you would approach them, demonstrating your ability to think on your feet.
