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- Tasks: Manage customer orders, contracts, and communications while ensuring a top-notch experience.
- Company: Join a well-known global manufacturer based in Coleshill with a fun and friendly culture.
- Benefits: Enjoy a salary up to £27,000, 23 holidays plus 8 bank holidays, and hybrid work options.
- Why this job: Be part of a supportive team that values customer satisfaction and personal growth.
- Qualifications: Previous experience in customer service, excellent communication skills, and proficiency in MS Office required.
- Other info: Free parking available and a chance to work in a dynamic environment.
The predicted salary is between 21600 - 37800 £ per year.
Are you a Customer Service Administrator or a Sales Administrator looking for a new role? Do you have a passion for delivering a best in class customer experience? Do you want to work for a well-known global manufacturer based in Coleshill? If so, this could be the perfect role for you.
An amazing opportunity for a Customer Service Administrator to join a fun and friendly organisation based in Coleshill.
Benefits:
- Salary up to £27,000
- Permanent role
- Holidays: 23 + 8 bank holidays
- Location: Coleshill
- Hybrid available: 4 days office based, 1 day home based
- Free Parking
Responsibilities:
- Process orders/contracts for new customers and/or follow-up on contracts for existing customers.
- Make decisions about extensions to contracts and amendments.
- Look after new customers and existing customers.
- Review order quantities and factors relevant for a customer's profitability.
- Prepare and manage customer data.
- Service activities once delivery has taken place.
- Communicate with the customer in writing and on the phone.
- Handle the escalation list, taking into consideration the criteria of customer focus and adding value.
- Review invoices and process any corrections that may be required.
- Work together with Accounting to create invoices.
- Process cancellations and forward onto other departments.
Skills/Experience required:
- Previous experience in a similar role
- Excellent communication skills both written and verbal
- Meticulous attention to detail
- Ability to multi-task
- Proficient in the use of MS Office packages including MS Excel
- Excellent time management and organisation skills
- Friendly and personable personality
If this sounds like you, please apply today!
Customer Service Administrator employer: Options Resourcing Ltd
Contact Detail:
Options Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their offerings will help you tailor your conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Be prepared to discuss specific examples of how you've handled customer inquiries or complaints in the past, showcasing your ability to deliver a top-notch customer experience.
✨Tip Number 3
Practice your communication skills. Since this role requires excellent verbal and written communication, consider doing mock interviews or role-playing scenarios to enhance your confidence and clarity.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the company culture and expectations, which can help you stand out during the interview process.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales administration. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer experiences. Mention specific examples from your previous roles that illustrate your skills in communication, attention to detail, and problem-solving.
Highlight Relevant Skills: In your application, emphasise your proficiency in MS Office, particularly Excel, as well as your ability to multi-task and manage time effectively. These are crucial skills for the Customer Service Administrator position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at Options Resourcing Ltd
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples from your previous roles where you delivered exceptional customer service. Highlight situations where you resolved issues or went above and beyond to ensure customer satisfaction.
✨Demonstrate Attention to Detail
Since the role requires meticulous attention to detail, be ready to explain how you ensure accuracy in your work. You might want to share methods you use to double-check your tasks or any tools that help you stay organised.
✨Familiarise Yourself with the Company
Research the company’s products and services before the interview. Understanding their customer base and what makes them a global manufacturer will allow you to tailor your responses and show genuine interest in the role.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role, such as handling complaints or processing cancellations. Prepare your approach to these situations, focusing on how you would maintain a positive customer experience.
