At a Glance
- Tasks: Manage customer enquiries and ensure a seamless customer journey across multiple brands.
- Company: Join a growing East Midlands-based group focused on e-commerce and consumer products.
- Benefits: Salary up to £35,000, 33 days annual leave, hybrid working, and company socials.
- Other info: Enjoy comprehensive training and excellent career growth opportunities.
- Why this job: Make a real impact on customer experience in a dynamic, multi-brand environment.
- Qualifications: Experience in customer service or sales support with strong communication skills.
The predicted salary is between 33000 - 37000 £ per year.
Are you a passionate Customer Experience Manager or a Sales Support Manager who enjoys being at the centre of a fast-moving business, solving problems, coordinating teams and ensuring customers receive a first-class service? Are you looking for a role where you can genuinely influence the customer journey and grow with an ambitious, multi-brand business? If so, this could be the opportunity you've been waiting for.
We are currently recruiting for a Customer Experience Manager on behalf of a growing and highly successful East Midlands-based group of businesses operating across e-commerce, manufacturing, engineering and consumer products. As Customer Experience Manager, you will act as a key link between customers and internal teams, helping to ensure the smooth coordination of orders, communication and issue resolution across multiple brands.
Benefits
- Salary up to 35,000 may be some wiggle room for the right candidate
- Location: Tuxford, Nottingham
- Annual leave: 33 days including bank holidays - increasing with length of service
- Comprehensive onboarding and training from day one
- Ongoing support and cross-functional exposure across the wider business
- Hybrid working flexibility once established in the role
- Employee referral scheme and additional company benefits
- Company socials, charity events and a collaborative team culture
Key Responsibilities
- Manage customer enquiries and communications across multiple brands within the group
- Support the sales team with customer updates, order coordination and ongoing customer communication
- Liaise with operations, logistics and manufacturing teams to resolve delivery issues and customer queries
- Monitor customer orders, lead times and ongoing customer requirements to ensure a seamless customer journey
- Handle customer concerns professionally and proactively, working to achieve positive and timely outcomes
- Identify recurring customer issues and support improvements to systems, processes and communication
- Help maintain a consistently high standard of customer service across all brands and platforms
- Provide wider operational and administrative support where required across the business
Skills / Experience Required
- Previous experience in a customer service, customer experience or sales support role
- Excellent communication skills, with the ability to build strong relationships with both customers and colleagues
- Strong organisational skills and the ability to manage multiple priorities effectively
- A proactive, solutions-focused approach with the confidence to take ownership of issues
- A high level of attention to detail and a commitment to delivering excellent service
- The ability to work independently while also collaborating closely with wider teams
- Experience within e-commerce, manufacturing, engineering, logistics or distribution would be highly advantageous, though not essential
Why Apply?
This is more than just a customer service role it's an opportunity to join a growing business where customer experience is a genuine priority and where you'll have the chance to make a visible impact across multiple brands. If this sounds like you, please apply today!
Customer Experience Manager employer: Options Resourcing Ltd
Join a dynamic technical recruitment agency that values its employees and fosters a supportive work culture. With competitive salaries, a company van, and ample opportunities for overtime, we prioritise your professional development through ongoing training and career growth. Working in London, you'll be part of a vibrant team dedicated to excellence in commercial maintenance, ensuring a rewarding and meaningful employment experience.
