At a Glance
- Tasks: Coordinate schedules for engineers and manage service jobs from start to finish.
- Company: Established fire & security company in Bolton with a supportive culture.
- Benefits: Salary up to £32,000, Monday to Friday hours, and full training provided.
- Other info: Friendly team atmosphere with opportunities for growth and development.
- Why this job: Be the key link between customers and engineers in a fast-paced environment.
- Qualifications: Experience in scheduling or administration, strong organisational and communication skills.
The predicted salary is between 30000 - 32000 £ per year.
We are currently recruiting on behalf of a well-established and growing fire & security company based in Bolton, who are looking to appoint an organised and proactive Scheduler to support their busy operations team. This is a fantastic opportunity for someone with strong scheduling and administration experience who enjoys working in a fast-paced environment and delivering excellent customer service.
As a Scheduler, you would be the central point of contact between customers, engineers, and internal departments, playing a key role in ensuring service operations run efficiently and effectively.
Benefits:
- Salary up to £32,000 depending on experience
- Monday to Friday working hours
- Office-based role in Bolton
- Full training provided on internal systems and processes
- Supportive and friendly working environment
Key Responsibilities:
- Coordinate and schedule engineers for planned preventative maintenance (PPM), reactive call-outs, remedial works, and installations
- Liaise with customers to arrange appointments and confirm attendance
- Manage service jobs from booking through to completion and invoicing
- Ensure all engineer reports, certificates, and job documentation are completed accurately and submitted on time
- Raise quotations for remedial works and follow up on approvals
- Monitor engineer workloads and adjust schedules where required
- Order materials and parts while maintaining stock control records
- Act as the first point of contact for customer queries and incoming service calls
- Provide regular updates to customers regarding engineer attendance, job progress, and outstanding works
- Support the wider service department with general administration duties
Experience Required:
- Previous experience within a Service Coordinator, Scheduler, or Service Administrator position
- Experience in the fire and security sector
- Excellent organisational skills with the ability to manage multiple tasks simultaneously
- Strong communication and customer service skills
- Confident using Microsoft Office and CRM/service management systems
- Ability to work effectively under pressure and prioritise workloads
- Experience within the fire & security, engineering, facilities management, or maintenance sector is highly desirable
If this sounds like you, please apply today.
Scheduler in Bolton employer: Options Resourcing Ltd
Join a well-established and growing fire & security company in Bolton, where you will thrive in a supportive and friendly work environment. As a Scheduler, you will benefit from a competitive salary of up to £32,000, Monday to Friday working hours, and comprehensive training on internal systems, all while playing a vital role in ensuring efficient service operations. This position offers excellent opportunities for personal and professional growth within a dynamic team dedicated to delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security sector. Let them know you're on the lookout for a Scheduler role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to scheduling and customer service. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed multiple tasks or schedules in the past. This will demonstrate that you’re the perfect fit for the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Scheduler in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your scheduling and administration experience. We want to see how your skills match the role, so don’t be shy about showcasing your organisational prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Scheduler role. Share specific examples of how you've excelled in similar positions and how you can contribute to our team.
Show Off Your Customer Service Skills:Since this role involves liaising with customers, make sure to mention any relevant customer service experience. We love candidates who can demonstrate their ability to handle queries and keep clients happy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Options Resourcing Ltd
✨Know Your Stuff
Make sure you understand the role of a Scheduler in the fire and security sector. Brush up on your knowledge about planned preventative maintenance, reactive call-outs, and how to manage service jobs from start to finish. This will show that you're not just interested in the job, but that you’re genuinely prepared for it.
✨Show Off Your Organisational Skills
During the interview, be ready to discuss specific examples of how you've managed multiple tasks simultaneously in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Like a Pro
Since you'll be the central point of contact between customers, engineers, and internal departments, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about their communication processes.
✨Be Customer-Centric
Highlight your customer service experience and how you’ve handled queries or complaints in the past. Share stories that illustrate your proactive approach to ensuring customer satisfaction. This will resonate well with the company’s focus on delivering excellent customer service.
