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- Tasks: Manage client accounts, ensuring satisfaction and identifying growth opportunities.
- Company: Dynamic company focused on relationship building and customer success.
- Benefits: Up to £35,000 salary plus commission, 33 days leave, and free parking.
- Why this job: Make a real impact by helping clients thrive and grow their businesses.
- Qualifications: Experience in account management and strong communication skills required.
- Other info: Field-based role with travel; interviews happening now!
The predicted salary is between 24000 - 42000 £ per year.
Are you a dedicated Account Manager with a passion for relationship building? Do you enjoy solving problems, spotting opportunities, and making a real impact? Looking for a role where you can combine strategic thinking with hands-on customer service? If so, this could be the perfect role for you!
We are looking for a Customer Account Manager to take ownership of an existing portfolio of clients, with a focus on retention, relationship management, and account growth. This role involves delivering outstanding customer service, aligning with the broader business strategy, and supporting targeted campaigns to drive account development.
Must have a valid driving licence!
Benefits:
- Salary: up to £35,000 + commission (22% of salary)
- Location: Smethwick + Field based
- Hours of work: Monday to Friday 8am to 4pm 37.5 hours per week
- 4 days field based 1 day office based
- Travel between Derby and Oxford encompassing all areas in between
- Free onsite parking
- 33 days annual leave including bank holidays
Key Responsibilities:
- Manage a portfolio of customer accounts, ensuring high levels of retention and satisfaction.
- Book and attend a minimum of 8 visits per week to all existing clients.
- Analyse feedback, complaints, and lost business data to develop effective action plans.
- Identify opportunities for cross-selling and upselling products or services.
- Create and maintain Customer Account Plans to assess risks and uncover growth opportunities.
- Collaborate with internal departments to address the needs of the customer.
- Support the achievement of revenue and growth targets within the assigned customer base.
- Develop and implement strategies to secure additional business within existing accounts.
- Serve as the primary point of contact for customer-related issues and communications.
- Proactively understand and anticipate customer needs and future requirements.
- Ensure service delivery aligns with agreed quality standards and service level agreements.
- Monitor and analyse customer data to forecast trends and identify opportunities or risks.
- Address outstanding payment issues, working toward mutually beneficial resolutions.
- Evaluate account profitability and suggest improvements or service enhancements.
Skills & Experience:
- Previous experience in an Account Manager role.
- Strong interpersonal and communication skills, with the ability to influence stakeholders.
- Proven ability to upsell to existing clients.
- Analytical mindset with excellent attention to detail.
- A proactive approach to identifying areas for improvement and implementing changes.
- Excellent organisational skills with the ability to manage time and priorities effectively.
- Ability to collaborate cross-functionally across teams and locations.
- Full and valid driving licence required.
If this sounds like you, please apply today! Interviews taking place immediately!
Account Manager employer: Options Resourcing Ltd
Contact Detail:
Options Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current Account Managers on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its clients, and think about how your experience aligns with their needs. Be ready to share specific examples of how you've successfully managed accounts and driven growth.
✨Tip Number 3
Show off your problem-solving skills! During interviews, highlight times when you’ve turned challenges into opportunities. This is key for an Account Manager role, so make sure you’ve got some solid stories up your sleeve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for relationship building shine through! We want to see how much you enjoy connecting with clients and solving their problems. Share specific examples that highlight your passion for customer service.
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your previous experience in account management and any relevant skills that align with our job description. We love seeing how your background fits with what we’re looking for!
Be Specific About Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and specific examples to demonstrate how you’ve successfully managed accounts, retained clients, or driven growth. This helps us see the impact you can make!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Options Resourcing Ltd
✨Know Your Clients
Before the interview, research the company’s existing client portfolio. Understand their key accounts and think about how you can contribute to their retention and growth. This shows your proactive approach and genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your analytical mindset and ability to turn challenges into opportunities. This will demonstrate your fit for a role that requires strategic thinking and hands-on customer service.
✨Be Ready to Discuss Growth Strategies
Think about potential upselling or cross-selling opportunities relevant to the company’s products or services. Be prepared to share your ideas on how you would develop Customer Account Plans and drive account development, aligning with their business strategy.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and confidently. Since the role involves influencing stakeholders and collaborating across teams, showcasing your interpersonal skills during the interview is crucial. Remember, it’s not just what you say, but how you say it!
