Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and enhance client operations, ensuring top-notch service delivery and performance.
- Company: Join a tech start-up focused on helping people achieve financial independence.
- Benefits: Enjoy a competitive salary, bonuses, and benefits in a dynamic work environment.
- Why this job: Be part of an exciting growth phase and make a real impact on customer experience.
- Qualifications: Experience in managing operations and improving customer service in fast-paced environments is essential.
- Other info: Travel required; applications only from those authorised to work in the UK.
The predicted salary is between 52000 - 60000 £ per year.
Exciting fast paced role, working to oversee and drive performance and support the delivery of new products and services.
The Role
- As Head of Client Operations, you will be responsible for the performance of service delivery partners, and managing performance against contracted outcomes and KPIs.
- Covering front line and support teams, customer services, billing, operations and complaints, your main responsibilities will include:
- Build and maintain strategic partnerships, assuring delivery against agreed outcomes
- Lead and manage the delivery of customer service strategy / customer contact strategy / channel offering
- Create a culture of performance improvement through the use of data and analytics
- Drive initiatives across the customer journey which deliver effectiveness and efficiency
- Support the delivery of new products and services to ensure they embed smoothly into the operation
- Oversight and assurance to supplier performance analytics / quality assurance / regulatory reporting
- Represent the customer to ensure effective management of customer engagement across all touchpoints
- Provide input to CS strategic communications and stakeholder activity
- Lead and develop the team to effectively deliver the CS strategy, building a high performing team
The Company
Our client is a technology based start-up helping people achieve financial stability and independence. Now going through an exciting period of growth and development this is an exciting time to join them and help further develop company success.
The Person
As Head of Client Operations you will have experience managing onshore and offshore operations in a similar role, and evidence of success in developing, implementing and improving customer experience within a complex matrix environment. You will have the following skills / experience:
- Significant experience in managing contracted service providers to deliver against agreed outcomes
- Experience in operational customer service delivery (technical & managerial experience)
- A track record in process performance improvement / project and change management within a customer services environment
- Previously worked in fast-moving start up environments.
If you wish to be considered for the role of Head of Client Operations, please forward your CV quoting reference.
WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK
Applications are invited with experience in: Head of Customer Operations, Client Operations, Customer Service Delivery Manager, Customer Service Strategy, Operational Customer Service.
Head of Client Operations employer: Options For Recruitment
Contact Detail:
Options For Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Operations
✨Tip Number 1
Familiarise yourself with the latest trends in customer service and operations management. Understanding current best practices will help you demonstrate your knowledge during interviews and show how you can apply these insights to improve performance at StudySmarter.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in start-ups or client operations. Engaging with others can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare specific examples of how you've successfully managed service delivery partners and improved customer experiences in previous roles. Being able to articulate your achievements clearly will set you apart from other candidates.
✨Tip Number 4
Research StudySmarter's products and services thoroughly. Understanding our offerings will allow you to tailor your discussions around how you can contribute to our goals and enhance customer satisfaction.
We think you need these skills to ace Head of Client Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing client operations, particularly in fast-paced environments. Emphasise your achievements in improving customer service delivery and managing performance against KPIs.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities outlined in the job description. Discuss how your previous experiences align with their needs, especially in building strategic partnerships and driving performance improvement.
Showcase Relevant Skills: In your application, clearly outline your skills in operational management, customer service strategy, and process performance improvement. Use specific examples to demonstrate your success in these areas.
Highlight Cultural Fit: Research the company culture of the technology-based start-up and reflect this understanding in your application. Mention your adaptability and experience in similar fast-moving environments to show you would thrive in their setting.
How to prepare for a job interview at Options For Recruitment
✨Showcase Your Leadership Skills
As a Head of Client Operations, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've successfully managed teams in the past, focusing on performance improvement and strategic delivery.
✨Understand the Company’s Vision
Research the company thoroughly before the interview. Understand their mission, values, and recent developments. This will help you align your answers with their goals and show that you're genuinely interested in contributing to their success.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex situations. Think of specific scenarios from your previous roles where you improved customer experience or managed service delivery effectively.
✨Highlight Your Data-Driven Approach
Since the role involves using data and analytics to drive performance, be ready to discuss how you've used data in past roles to make informed decisions. Provide concrete examples of how your analytical skills have led to successful outcomes.
