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For Companies At a Glance
- Tasks: Join a vibrant sales team selling branded merchandise and deliver top-notch customer service.
- Company: Dynamic company specialising in promotional products with a focus on teamwork.
- Benefits: Starting salary of £28,000, 25 days holiday, and free parking.
- Other info: Opportunity for growth in a fast-paced environment with creative branding projects.
- Why this job: Make an impact by converting enquiries into profitable orders while developing your sales skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28000 - 28000 £ per year.
This is an opportunity to join a busy sales team selling branded promotional merchandise where you'll deliver great customer service while converting enquiries into profitable orders.
About the Role
You'll handle inbound customer enquiries by phone and email, advise clients on products and branding methods, prepare accurate quotes and visuals, and manage orders end-to-end in Monolith. You will coordinate with internal teams and suppliers to achieve right-first-time delivery and drive repeat business.
Key Responsibilities
- Respond to enquiries and provide professional, timely service across phone and email, meeting SLA targets (response/quote turnaround within 1 business hour).
- Produce accurate quotes, visuals and proofs; manage amendments and approvals.
- Convert quotes into profitable orders and proactively upsell or cross-sell where appropriate.
- Manage orders through Monolith, liaise with suppliers and production teams to ensure correct specs, colours and delivery.
- Maintain clear documentation and hygiene in the CRM and inbox; chase quotes, proofs and payments proactively.
- Monitor and report on KPIs such as conversion rate, average margin, proof approval cycle time and problem-job rates.
- Take ownership of enquiries from first contact to completion and follow handover/cover processes.
What You'll Bring
- Customer service and/or inside sales experience.
- Clear written and verbal communication and a confident phone manner.
- Strong attention to detail and good time-management across multiple deadlines.
- Numeracy for margins, VAT and tiered pricing.
Nice to Have
- Experience in promotional merchandise, print or apparel decoration.
- Familiarity with branding methods (screen print, foil, transfer, laser, embroidery, digital print, embossing/debossing).
- Basic artwork handling skills in Illustrator, CorelDRAW, Canva or equivalent.
What's On Offer
- Starting salary: £28,000 per annum.
- 25 days holiday + BH
- Free Parking
Account Executive in Colchester employer: Optio Auctus Ltd t/a Auctus Recruitment
Contact Detail:
Optio Auctus Ltd t/a Auctus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive in Colchester
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills match the role of an Account Executive. Focus on your customer service experience and how you can convert enquiries into profitable orders.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome sales team.
We think you need these skills to ace Account Executive in Colchester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any experience you have in customer service or sales. We want to see how you've handled enquiries and provided top-notch service in the past, so share those stories!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clear communication, so make sure your points are easy to understand and get straight to the point without fluff.
Tailor Your Application: Take a moment to customise your application for this role. Mention specific skills or experiences that relate to handling orders and managing customer enquiries, as this will show us you're genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Optio Auctus Ltd t/a Auctus Recruitment
✨Know Your Products
Before the interview, make sure you research the types of branded promotional merchandise the company offers. Familiarise yourself with different branding methods and be ready to discuss how you can advise clients on these products.
✨Master the Art of Communication
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. Prepare to demonstrate your confident phone manner and how you would handle customer enquiries effectively during the interview.
✨Showcase Your Attention to Detail
Be prepared to discuss examples from your past experience where your attention to detail made a difference. Highlight how you manage multiple deadlines and ensure accuracy in quotes and documentation, as this is crucial for the role.
✨Understand the Sales Process
Brush up on your sales techniques, especially around converting enquiries into profitable orders. Be ready to share strategies you've used in the past to upsell or cross-sell, and how you track your success through KPIs.