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For Companies At a Glance
- Tasks: Join a vibrant sales team selling branded merchandise and deliver top-notch customer service.
- Company: Dynamic company specialising in promotional products with a focus on teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Make an impact by turning enquiries into profitable orders while enhancing client relationships.
- Qualifications: Experience in customer service or sales, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
This is an opportunity to join a busy sales team selling branded promotional merchandise where you'll deliver great customer service while converting enquiries into profitable orders.
About the Role
You'll handle inbound customer enquiries by phone and email, advise clients on products and branding methods, prepare accurate quotes and visuals, and manage orders end-to-end in Monolith. You will coordinate with internal teams and suppliers to achieve right-first-time delivery and drive repeat business.
Key Responsibilities
- Respond to enquiries and provide professional, timely service across phone and email, meeting SLA targets (response/quote turnaround within 1 business hour).
- Produce accurate quotes, visuals and proofs; manage amendments and approvals.
- Convert quotes into profitable orders and proactively upsell or cross-sell where appropriate.
- Manage orders through Monolith, liaise with suppliers and production teams to ensure correct specs, colours and delivery.
- Maintain clear documentation and hygiene in the CRM and inbox; chase quotes, proofs and payments proactively.
- Monitor and report on KPIs such as conversion rate, average margin, proof approval cycle time and problem-job rates.
- Take ownership of enquiries from first contact to completion and follow handover/cover processes.
What You'll Bring
- Customer service and/or inside sales experience.
- Clear written and verbal communication and a confident phone manner.
- Strong attention to detail and good time-management across multiple deadlines.
- Numeracy for margins, VAT and tiered pricing.
Nice to Have
- Experience in promotional merchandise, print or apparel decoration.
- Familiarity with branding methods (screen print, foil).
Account Executive in Chelmsford employer: Optio Auctus Ltd t/a Auctus Recruitment
Contact Detail:
Optio Auctus Ltd t/a Auctus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive in Chelmsford
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills can directly benefit their sales process. Think about how you can convert enquiries into profitable orders and be prepared to share examples from your past experiences.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role!
We think you need these skills to ace Account Executive in Chelmsford
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service or inside sales. We want to see how you've handled enquiries and provided top-notch service in the past, so share specific examples that demonstrate your skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a confident tone, so let your personality shine through while keeping it professional!
Attention to Detail is Key: Since this role involves managing quotes and orders, it's crucial to showcase your attention to detail. Double-check your application for any typos or errors, and consider including examples of how you've maintained accuracy in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive, which we love!
How to prepare for a job interview at Optio Auctus Ltd t/a Auctus Recruitment
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the types of promotional merchandise the company offers. Research common branding methods and be ready to discuss how you would advise clients on these products. This shows your enthusiasm and readiness to jump into the role.
✨Master the Art of Communication
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. Prepare to demonstrate how you would handle customer enquiries over the phone and via email. Think about examples where you've provided excellent service or resolved issues effectively.
✨Showcase Your Attention to Detail
In this position, accuracy is key. Be prepared to discuss how you manage details in your work, especially when it comes to preparing quotes and managing orders. You might even want to bring examples of your previous work that highlight your attention to detail.
✨Be Ready to Discuss KPIs
Understanding key performance indicators (KPIs) is crucial for this role. Brush up on what KPIs are relevant to sales and customer service, and think about how you’ve monitored or reported on them in past roles. This will show that you’re results-driven and understand the importance of tracking success.