Senior Quality Manager

Job Title: Senior Quality Manager

Location: Across all hubs (Newton Aycliffe, Middlesbrough, The Skills Place – Gateshead)

Reports to: Head of Quality and Development

Salary: from £36,000 per annum

Job Purpose:

The Senior Quality Manager will play a pivotal role in ensuring excellence in teaching, learning, and assessment across the institution. The role will involve developing and implementing quality assurance and improvement strategies to enhance the learner experience and meet regulatory requirements. A key aspect of this role is to collaborate effectively across the organisation.

Key Responsibilities:

Key responsibilities have been aligned to the handbook for the inspection of further education and skills.

Quality Assurance

1. Develop, implement, and monitor quality assurance policies and procedures in line with Ofsted, awarding bodies, and other regulatory requirements.
2. Oversee monthly completions working in collaboration with Senior Operations Managers and IQAs.
3. Alongside the Head of Quality and Development, ensure the successful outcome of internal and external quality assurance activities, including preparing for inspections and audits.
4. Support the Head of Quality and Development to develop the self-assessment report and quality improvement planning, ensuring continuous enhancement of provision.
5. Monitor and analyse key performance indicators (KPIs) related to teaching, learning, and assessment, identifying areas for improvement.
6. Work closely with awarding bodies to ensure compliance with assessment and verification requirements.
7. Ensure effective OTLA processes are in place and company CPD is prioritised across the business to drive effective teaching and learning.
8. Coordinate learner and employer feedback mechanisms to drive improvements in delivery.

Curriculum Development

1. Provide leadership and guidance to delivery teams to embed best practices in teaching, learning, and assessment.
2. Collaborate with delivery teams to create exceptional teaching and learning resources to inspire learners.
3. Collaborate with delivery teams to identify learning objectives and curriculum requirements.
4. Support staff professional development through training and coaching in quality assurance practices.
5. Promote a culture of continuous improvement and innovation within the organisation.
6. Support the intent process with other departments ensuring new initiatives meet local labour market demands.
7. Oversee the design, development, implementation and review of innovative teaching resources, materials, and activities that enhance the learner experience across our suite of qualifications.
8. Support SLT with cost analysis around future developments and qualifications.

Management

1. Line manage a team of Internal Quality Assurers and Curriculum Writers to achieve team objectives and KPIs.
2. Ensure transparency of quality activity is communicated to wider teams, to support the wider business with performance management.
3. Arrange and participate in meetings, workshops, and professional development activities as required.

Collaboration

1. Effectively work with the senior managers to ensure that achievements are hit, outcomes from quality activities are communicated and actioned across the teams.
2. Support the wider business in the use of systems across the business, and where applicable, standardise the effectiveness of systems.

Person Specification

Essential:

1. Proven experience in quality assurance and improvement within a further education setting.
2. Strong knowledge of Ofsted’s Education Inspection Framework (EIF) and other relevant regulatory standards.
3. Experience in developing and implementing quality assurance strategies.
4. Excellent data analysis and reporting skills with the ability to interpret and use data for decision-making.
5. Strong leadership, communication, and interpersonal skills.
6. Ability to work collaboratively across departments and influence positive change.
7. A commitment to continuous improvement and learner success.
8. Hold a relevant teaching certificate e.g. PTTLS, PGCE, Certificate in Education.
9. Hold an IQA qualification and have experience in this area.
10. Level 2 Functional Skills (English, Maths and ICT) or equivalent.

Disposition

1. Be able to demonstrate flexibility and adaptability in order to meet the challenges and demands of the role.
2. Demonstrate behaviour consistent with Company values.

Special requirements

1. References which are satisfactory.
2. Evidence of qualification certificates.
3. Be willing to undertake a DBS Enhanced Disclosure check.

Company Benefits

1. Health Cash Plan (after 3 months employment) which includes:
   • Get up to 100% money back on everyday healthcare costs.
   • Claim on dental, optical, chiropody, health screening, physiotherapy and more.
2. Wellbeing Package which includes:
   • 24/7 counselling and support helpline.
   • Direct line to a doctor via phone or video chat.
   • Online health and lifestyle analysis.
   • Deals and discounts from high-quality brands including Tesco, Asda, Sainsburys, Adidas, Puregym, Currys, Boots, Just Eat and many more!
3. Career progression opportunities.
4. Funded training available to all employees.
5. Birthday off after 1 year of service.
6. Flexi Time.
7. Family Fun Days.
8. Working from Home Policy.

EQUAL OPPORTUNITIES

As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

ESSENTIAL CRITERIA

Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. The successful applicant will be required to undertake an enhanced DBS check, provide satisfactory references and prove their eligibility to work in the UK.

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