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For Companies At a Glance
- Tasks: Manage customer accounts and deliver outstanding service while supporting sales initiatives.
- Company: Join Optimum RX Lens Specialists, a fast-growing employee-owned optical company.
- Benefits: Enjoy a competitive salary, gym membership, and opportunities for career growth.
- Why this job: Make every customer interaction memorable and be part of a supportive team.
- Qualifications: Proactive, warm personality with CRM and social media skills.
- Other info: Work in a friendly environment with excellent training and progression opportunities.
The predicted salary is between 24000 - 32000 £ per year.
Optimum RX Lens Specialists is an employee-owned, fast-growing UK optical company. We manufacture high-quality spectacle lenses and partner with opticians nationwide to deliver exceptional products and service.
We are looking for a friendly, proactive Customer Experience Specialist to manage customer accounts, deliver outstanding service, and make every interaction memorable. You will also support sales initiatives, product launches, and represent us at events.
What You'll Do:
- Respond to customer enquiries and monitor job progress
- Onboard new accounts and build strong relationships
- Resolve issues, escalate complaints, and share customer feedback
- Support sales campaigns, new product launches, and events
- Collaborate with internal teams to ensure smooth workflows
Who We're Looking For:
- Professional, warm, and proactive
- Confident using CRM and Microsoft Office as well as social media platforms in particular LinkedIn
- Thrives in a fast-paced environment with attention to detail
- Loves building relationships and going the extra mile
Why Join Us:
- Be part of a supportive, employee-owned team
- Opportunities for training, growth, and career progression
- Work in a friendly, collaborative environment making a real impact
Apply now and join the Optimum family!
Customer Experience Specialist in Lancaster employer: Optimum RX Lens Specialists
Contact Detail:
Optimum RX Lens Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist in Lancaster
✨Tip Number 1
Get to know the company inside out! Research Optimum RX Lens Specialists, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Use LinkedIn to connect with current employees or industry professionals. A friendly message can go a long way in getting your foot in the door and making a memorable impression.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer experience. Think about how you would handle specific situations and be ready to share your experiences that highlight your proactive approach.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Customer Experience Specialist in Lancaster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and proactive nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV!
Tailor Your Application: Make sure to customise your application for the Customer Experience Specialist role. Highlight your experience with CRM systems and customer service, and explain how you can contribute to our mission of delivering exceptional service.
Be Specific About Your Skills: We love detail! When mentioning your skills, especially with Microsoft Office and social media platforms like LinkedIn, provide specific examples of how you've used them in past roles to enhance customer experiences.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and get you one step closer to joining our supportive team!
How to prepare for a job interview at Optimum RX Lens Specialists
✨Know the Company Inside Out
Before your interview, take some time to research Optimum RX Lens Specialists. Understand their products, values, and what makes them stand out in the optical industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Experience Specialist, your ability to manage customer accounts and resolve issues is crucial. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your proactive nature and commitment to outstanding service.
✨Familiarise Yourself with CRM Tools
Since the role requires confidence in using CRM systems, brush up on your knowledge of these tools before the interview. If you have experience with specific platforms, be ready to discuss how you've used them to enhance customer relationships or streamline processes.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
