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- Tasks: Support the Tour Management Team with admin tasks and enhance operational efficiency.
- Company: Established travel business in central York with a vibrant team culture.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Flexible work environment with exciting career development opportunities.
- Why this job: Join a dynamic team and help create unforgettable travel experiences.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
Optimum Recruitment Group are proud to be working with a well-established and successful travel business based in central York, who are looking to appoint a Tour Management Executive to the team. Reporting into the Tour Operations Manager, you will provide day to day administration support and assistance to the Tour Management Team and work closely with the wider Operations Team and all departments to ensure relevant information is communicated effectively and accurately, both internally and externally. You will also act as a first point of contact for all lines of communication, dealing with each one professionally, courteously and in a timely manner to enable Tour Managers to deliver customer excellence.
In this role, you are accountable for:
- The accuracy and timely completion of administration activities.
- A high standard of written and verbal communication with the Tour Manager community.
- Checking and processing of Tour Manager invoices.
- Providing support across the Operations Team with a flexible approach to work activities.
- Support of projects to enhance efficiencies.
The key responsibilities for the role:
- Act as day-to-day office contact for the Tour Management team, providing ad hoc administrative support, taking ownership and seeing things through to resolution.
- Organise and coordinate Tour Manager events, webinars, communications and recruitment, to include managing attendees, catering, equipment, resources etc. and supporting pre and post events.
- Update and maintain the Tour Manager guidelines, manuals and documents on to the Tour Management Information System.
- Maintain Tour Manager personal details and files.
- Support with allocation of Meet and Greets at departure locations.
- Assisting with the production of reports.
- Book and amend Tour Manager accommodation as required liaising with our suppliers and internal departments.
- Provide support to other areas of the Operations Team as required with a cross functional and flexible approach to work activities.
- Ordering supplies for Tour Managers.
- Maintain Tour Manager Profile details to appear in Customer Documentation.
- Administration of the Tour Manager Ambassador incentive scheme.
- Administrative support for Tour Manager Visa applications.
- Provide support and advice to Tour Managers whilst on tour.
- Processing tour feedback and ensuring it is cascaded to relevant departments.
- Any other duties that reasonably fall within the remit of the role.
Salary £26,000 plus benefits. This is a full time, permanent, hybrid role offering Monday – Thursday on site and Fridays from home.
Tour Management Executive in York employer: Optimum Recruitment Group Limited
Contact Detail:
Optimum Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tour Management Executive in York
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely excited about what they do and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As a Tour Management Executive, you'll need to be clear and professional. Try mock interviews with friends or family to boost your confidence and polish your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Tour Management Executive in York
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tour Management Executive role. Highlight your relevant experience in administration and communication, as these are key for the position. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role involves a lot of communication with the Tour Manager community, it's essential to demonstrate your written and verbal communication skills. Use clear, concise language in your application to show us you can communicate effectively.
Be Detail-Oriented: Attention to detail is crucial for this role, especially when it comes to processing invoices and maintaining records. Make sure your application is free from typos and errors, and consider including examples of how you've successfully managed details in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Optimum Recruitment Group Limited
✨Know the Company Inside Out
Before your interview, do some digging into the travel business you're applying to. Understand their values, mission, and the types of tours they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Tour Management Executive, communication is key. Prepare examples of how you've successfully communicated with teams or clients in the past. Be ready to demonstrate your verbal and written skills during the interview, as this role requires a high standard of both.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with a last-minute change in tour plans or managing multiple tasks at once. Think of relevant experiences where you’ve shown flexibility and problem-solving skills, as these will be crucial in this role.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the role and the company, such as inquiries about team dynamics or upcoming projects. This not only helps you gauge if it's the right fit but also leaves a positive impression.