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- Tasks: Support the Tour Management Team with admin tasks and enhance operational efficiency.
- Company: Join a successful travel business in the heart of York.
- Benefits: Enjoy a competitive salary, pension, employee discounts, and enhanced maternity leave.
- Other info: Hybrid working model with a dynamic team environment.
- Why this job: Be the vital link in delivering exceptional customer experiences in the travel industry.
- Qualifications: Strong communication skills and a proactive approach to administration.
Optimum Recruitment Group are proud to be working with a well-established and successful travel business based in central York, who are looking to appoint a Tour Management Executive to the team. Reporting into the Tour Operations Manager, you will provide day to day administration support and assistance to the Tour Management Team and work closely with the wider Operations Team and all departments to ensure relevant information is communicated effectively and accurately, both internally and externally. You will also act as a first point of contact for all lines of communication, dealing with each one professionally, courteously and in a timely manner to enable Tour Managers to deliver customer excellence.
In this role, you are accountable for:
- The accuracy and timely completion of administration activities.
- A high standard of written and verbal communication with the Tour Manager community.
- Checking and processing of Tour Manager invoices.
- Providing support across the Operations Team with a flexible approach to work activities.
- Support of projects to enhance efficiencies.
The key responsibilities for the role:
- Act as day-to-day office contact for the Tour Management team, providing ad hoc administrative support, taking ownership and seeing things through to resolution.
- Organise and coordinate Tour Manager events, webinars, communications and recruitment, to include managing attendees, catering, equipment, resources etc. and supporting pre and post events.
- Update and maintain the Tour Manager guidelines, manuals and documents on to the Tour Management Information System.
- Maintain Tour Manager personal details and files.
- Support with allocation of Meet and Greets at departure locations.
- Assisting with the production of reports.
- Book and amend Tour Manager accommodation as required liaising with our suppliers and internal departments.
- Provide support to other areas of the Operations Team as required with a cross functional and flexible approach to work activities.
- Ordering supplies for Tour Managers.
- Maintain Tour Manager Profile details to appear in Customer Documentation.
- Administration of the Tour Manager Ambassador incentive scheme.
- Administrative support for Tour Manager Visa applications.
- Provide support and advice to Tour Managers whilst on tour.
- Processing tour feedback and ensuring it is cascaded to relevant departments.
- Any other duties that reasonably fall within the remit of the role.
Salary £26,000 plus benefits. This is a full time, permanent, hybrid role offering Monday – Thursday on site and Fridays from home.
Benefits:
- Company pension
- Employee discount
- Enhanced maternity leave
Work Location: In person
Operations Administrator in York employer: Optimum Recruitment Group Limited
Contact Detail:
Optimum Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator in York
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at the company you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s values, recent projects, and their approach to customer excellence. This will show them you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! Since the role involves a lot of interaction, being articulate and confident in your verbal and written communication will set you apart. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Operations Administrator in York
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Administrator role. Highlight relevant experience and skills that match the job description, like your admin skills and communication abilities. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background aligns with our needs. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your ability to communicate clearly and effectively. Use proper grammar and structure, and don’t forget to proofread – we appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Optimum Recruitment Group Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Operations Administrator. Familiarise yourself with the key tasks mentioned in the job description, like supporting the Tour Management Team and handling communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be prepared to discuss your verbal and written communication skills. Bring examples of how you've effectively communicated in previous roles, especially in high-pressure situations. Practising clear and concise responses can also help you shine during the interview.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with a difficult Tour Manager or managing multiple tasks at once. Think of relevant experiences from your past jobs where you successfully navigated similar challenges. This will show your problem-solving abilities and adaptability.
✨Demonstrate Your Flexibility
The job requires a flexible approach to work activities, so be ready to discuss times when you've adapted to changing circumstances. Highlight your willingness to support various teams and projects, as this will illustrate your ability to contribute positively to the Operations Team's dynamic.