At a Glance
- Tasks: Support the Tour Management Team with admin tasks and enhance operational efficiency.
- Company: Established travel business in central York with a vibrant team culture.
- Benefits: Competitive salary, company pension, employee discounts, and enhanced maternity leave.
- Other info: Hybrid working model with great opportunities for personal growth.
- Why this job: Join a dynamic team and make a real impact in the travel industry.
- Qualifications: Strong communication skills and a proactive approach to administration.
The predicted salary is between 26000 - 26000 € per year.
Optimum Recruitment Group are proud to be working with a well-established and successful travel business based in central York, who are looking to appoint a Tour Management Executive to the team. Reporting into the Tour Operations Manager, you will provide day to day administration support and assistance to the Tour Management Team and work closely with the wider Operations Team and all departments to ensure relevant information is communicated effectively and accurately, both internally and externally. You will also act as a first point of contact for all lines of communication, dealing with each one professionally, courteously and in a timely manner to enable Tour Managers to deliver customer excellence.
In this role, you are accountable for:
- The accuracy and timely completion of administration activities.
- A high standard of written and verbal communication with the Tour Manager community.
- Checking and processing of Tour Manager invoices.
- Providing support across the Operations Team with a flexible approach to work activities.
- Support of projects to enhance efficiencies.
The key responsibilities for the role:
- Act as day-to-day office contact for the Tour Management team, providing ad hoc administrative support, taking ownership and seeing things through to resolution.
- Organise and coordinate Tour Manager events, webinars, communications and recruitment, to include managing attendees, catering, equipment, resources etc. and supporting pre and post events.
- Update and maintain the Tour Manager guidelines, manuals and documents on to the Tour Management Information System.
- Maintain Tour Manager personal details and files.
- Support with allocation of Meet and Greets at departure locations.
- Assisting with the production of reports.
- Book and amend Tour Manager accommodation as required liaising with our suppliers and internal departments.
- Provide support to other areas of the Operations Team as required with a cross functional and flexible approach to work activities.
- Ordering supplies for Tour Managers.
- Maintain Tour Manager Profile details to appear in Customer Documentation.
- Administration of the Tour Manager Ambassador incentive scheme.
- Administrative support for Tour Manager Visa applications.
- Provide support and advice to Tour Managers whilst on tour.
- Processing tour feedback and ensuring it is cascaded to relevant departments.
- Any other duties that reasonably fall within the remit of the role.
Salary £26,000 plus benefits. This is a full time, permanent, hybrid role offering Monday Thursday on site and Fridays from home.
Benefits:
- Company pension
- Employee discount
- Enhanced maternity leave
Work Location: In person
Locations
Operations Administrator in York, Yorkshire employer: Optimum Recruitment Group Limited
Optimum Recruitment Group offers a dynamic and supportive work environment in the heart of York, making it an excellent employer for those seeking a fulfilling career in the travel industry. With a strong emphasis on employee growth, the company provides opportunities for professional development, flexible working arrangements, and a comprehensive benefits package that includes a company pension and employee discounts. Join a collaborative team where your contributions are valued, and you can make a real impact on delivering exceptional customer experiences.
Contact Detail:
Optimum Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator in York, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at the company you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching the company and its operations. Knowing their values and recent projects will show you're genuinely interested and ready to contribute to the team.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of interaction, being articulate and confident in your responses will make a great impression during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Operations Administrator in York, Yorkshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Administrator role. Highlight relevant experience and skills that match the job description, like your admin support and communication skills. We want to see how you can contribute to our Tour Management Team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background aligns with our needs. Keep it professional but let your personality show through – we love a bit of character!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your ability to communicate clearly and effectively. Use proper grammar and structure, and don’t forget to proofread – we appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Optimum Recruitment Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operations Administrator. Familiarise yourself with the tasks mentioned in the job description, like supporting the Tour Management Team and handling communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, both written and verbal, be prepared to showcase your skills. Think of examples from your past experiences where you effectively communicated with teams or clients. Practising clear and concise responses will also help you shine during the interview.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a last-minute change in a Tour Manager's schedule. Prepare by thinking through potential scenarios and how you would approach them. This shows your problem-solving skills and flexibility, which are key for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming projects, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
