At a Glance
- Tasks: Support the Tour Management Team with admin tasks and enhance operational efficiency.
- Company: Established travel business in central York with a vibrant team culture.
- Benefits: Competitive salary, company pension, employee discounts, and enhanced maternity leave.
- Other info: Hybrid role with flexible working options and opportunities for growth.
- Why this job: Join a dynamic team and make a real impact in the travel industry.
- Qualifications: Strong communication skills and a proactive approach to administration.
The predicted salary is between 26000 - 26000 € per year.
Optimum Recruitment Group are proud to be working with a well-established and successful travel business based in central York, who are looking to appoint a Tour Management Executive to the team. Reporting into the Tour Operations Manager, you will provide day to day administration support and assistance to the Tour Management Team and work closely with the wider Operations Team and all departments to ensure relevant information is communicated effectively and accurately, both internally and externally. You will also act as a first point of contact for all lines of communication, dealing with each one professionally, courteously and in a timely manner to enable Tour Managers to deliver customer excellence.
In this role, you are accountable for:
- The accuracy and timely completion of administration activities.
- A high standard of written and verbal communication with the Tour Manager community.
- Checking and processing of Tour Manager invoices.
- Providing support across the Operations Team with a flexible approach to work activities.
- Support of projects to enhance efficiencies.
The key responsibilities for the role:
- Act as day-to-day office contact for the Tour Management team, providing ad hoc administrative support, taking ownership and seeing things through to resolution.
- Organise and coordinate Tour Manager events, webinars, communications and recruitment, to include managing attendees, catering, equipment, resources etc. and supporting pre and post events.
- Update and maintain the Tour Manager guidelines, manuals and documents on to the Tour Management Information System.
- Maintain Tour Manager personal details and files.
- Support with allocation of Meet and Greets at departure locations.
- Assisting with the production of reports.
- Book and amend Tour Manager accommodation as required liaising with our suppliers and internal departments.
- Provide support to other areas of the Operations Team as required with a cross functional and flexible approach to work activities.
- Ordering supplies for Tour Managers.
- Maintain Tour Manager Profile details to appear in Customer Documentation.
- Administration of the Tour Manager Ambassador incentive scheme.
- Administrative support for Tour Manager Visa applications.
- Provide support and advice to Tour Managers whilst on tour.
- Processing tour feedback and ensuring it is cascaded to relevant departments.
- Any other duties that reasonably fall within the remit of the role.
Salary £26,000 plus benefits. This is a full time, permanent, hybrid role offering Monday Thursday on site and Fridays from home.
Benefits:
- Company pension
- Employee discount
- Enhanced maternity leave
Work Location: In person
Operations Administrator in Middlesbrough employer: Optimum Recruitment Group Limited
Optimum Recruitment Group is an exceptional employer, offering a vibrant work culture in the heart of central York. With a strong focus on employee growth and development, the company provides comprehensive benefits including a competitive salary, company pension, and enhanced maternity leave. The hybrid working model allows for flexibility, while the supportive team environment fosters collaboration and communication, making it an ideal place for those seeking meaningful and rewarding employment in the travel industry.
Contact Detail:
Optimum Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator in Middlesbrough
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely excited about what they do and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As an Operations Administrator, you'll need to convey information clearly. Try mock interviews with friends or family to boost your confidence and polish your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Operations Administrator in Middlesbrough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Administrator role. Highlight your relevant experience and skills that match the job description, especially in administration and communication.
Showcase Your Communication Skills:Since this role involves a lot of communication, both written and verbal, be sure to demonstrate your ability in your application. Use clear, concise language and provide examples of how you've effectively communicated in previous roles.
Be Detail-Oriented:Attention to detail is key for this position. When filling out your application, double-check for any typos or errors. This shows us that you take pride in your work and understand the importance of accuracy.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Optimum Recruitment Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operations Administrator. Familiarise yourself with the tasks mentioned in the job description, like supporting the Tour Management Team and handling communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be prepared to discuss your verbal and written communication skills. Bring examples of how you've effectively communicated in previous roles, especially in a professional setting. This could include managing events or liaising with different departments.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with a last-minute change in a Tour Manager's schedule. Think about your problem-solving skills and how you can apply them to ensure smooth operations. Practising these scenarios can help you feel more confident during the interview.
✨Demonstrate Flexibility and Team Spirit
The job requires a flexible approach to work activities and collaboration with various teams. Be ready to share examples of how you've adapted to changing circumstances in past roles and how you’ve worked well within a team. Highlighting your ability to support others will resonate well with the interviewers.
