At a Glance
- Tasks: Support the Tour Management Team with admin tasks and enhance operational efficiency.
- Company: Established travel business in central York with a vibrant team culture.
- Benefits: Competitive salary, company pension, employee discounts, and enhanced maternity leave.
- Other info: Hybrid working model with great opportunities for career growth.
- Why this job: Join a dynamic team and make a real impact in the travel industry.
- Qualifications: Strong communication skills and a proactive approach to administration.
The predicted salary is between 26000 - 26000 € per year.
Optimum Recruitment Group are proud to be working with a well-established and successful travel business based in central York, who are looking to appoint a Tour Management Executive to the team. Reporting into the Tour Operations Manager, you will provide day to day administration support and assistance to the Tour Management Team and work closely with the wider Operations Team and all departments to ensure relevant information is communicated effectively and accurately, both internally and externally. You will also act as a first point of contact for all lines of communication, dealing with each one professionally, courteously and in a timely manner to enable Tour Managers to deliver customer excellence.
In this role, you are accountable for:
- The accuracy and timely completion of administration activities.
- A high standard of written and verbal communication with the Tour Manager community.
- Checking and processing of Tour Manager invoices.
- Providing support across the Operations Team with a flexible approach to work activities.
- Support of projects to enhance efficiencies.
The key responsibilities for the role:
- Act as day-to-day office contact for the Tour Management team, providing ad hoc administrative support, taking ownership and seeing things through to resolution.
- Organise and coordinate Tour Manager events, webinars, communications and recruitment, to include managing attendees, catering, equipment, resources etc. and supporting pre and post events.
- Update and maintain the Tour Manager guidelines, manuals and documents on to the Tour Management Information System.
- Maintain Tour Manager personal details and files.
- Support with allocation of Meet and Greets at departure locations.
- Assisting with the production of reports.
- Book and amend Tour Manager accommodation as required liaising with our suppliers and internal departments.
- Provide support to other areas of the Operations Team as required with a cross functional and flexible approach to work activities.
- Ordering supplies for Tour Managers.
- Maintain Tour Manager Profile details to appear in Customer Documentation.
- Administration of the Tour Manager Ambassador incentive scheme.
- Administrative support for Tour Manager Visa applications.
- Provide support and advice to Tour Managers whilst on tour.
- Processing tour feedback and ensuring it is cascaded to relevant departments.
- Any other duties that reasonably fall within the remit of the role.
Salary: £26,000 plus benefits. This is a full time, permanent, hybrid role offering Monday to Thursday on site and Fridays from home.
Benefits:
- Company pension
- Employee discount
- Enhanced maternity leave
Work Location: In person
Operations Administrator in Humber employer: Optimum Recruitment Group Limited
Join a well-established travel business in the heart of York, where you will thrive in a supportive and collaborative work culture. With a focus on employee growth, we offer opportunities for professional development alongside a competitive salary and benefits package, including a company pension and enhanced maternity leave. Experience the unique advantage of working in a vibrant city while contributing to a team dedicated to delivering exceptional customer experiences.
Contact Detail:
Optimum Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator in Humber
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Administrator in Humber
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Administrator role. Highlight your relevant experience in administration and communication, as these are key for supporting the Tour Management Team.
Showcase Your Communication Skills:Since you'll be the first point of contact for the Tour Management team, it's essential to demonstrate your written and verbal communication skills. Use clear and professional language in your application to reflect this.
Be Detail-Oriented:Attention to detail is crucial for this role, especially when it comes to processing invoices and maintaining records. Make sure your application is free from errors and showcases your ability to manage details effectively.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves and you can easily keep track of your application status.
How to prepare for a job interview at Optimum Recruitment Group Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Operations Administrator role. Familiarise yourself with the key responsibilities and how they relate to the Tour Management Team. This will help you articulate how your skills and experiences align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be prepared to demonstrate your written and verbal communication skills. Bring examples of past experiences where you effectively communicated with teams or clients, and be ready to discuss how you handle different communication styles.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a last-minute change in tour arrangements. Think through potential scenarios beforehand and prepare your responses to show your problem-solving abilities and flexibility.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the team dynamics, upcoming projects, or how success is measured in the role. It shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
