At a Glance
- Tasks: Support the Tour Management Team with admin tasks and coordinate exciting events.
- Company: Established travel business in central York with a vibrant team culture.
- Benefits: Competitive salary, company pension, employee discounts, and enhanced maternity leave.
- Other info: Hybrid role with flexible working options and opportunities for career growth.
- Why this job: Join a dynamic team and help create unforgettable travel experiences.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 26000 - 26000 £ per year.
Optimum Recruitment Group are proud to be working with a well-established and successful travel business based in central York, who are looking to appoint a Tour Management Executive to the team. Reporting into the Tour Operations Manager, you will provide day to day administration support and assistance to the Tour Management Team and work closely with the wider Operations Team and all departments to ensure relevant information is communicated effectively and accurately, both internally and externally. You will also act as a first point of contact for all lines of communication, dealing with each one professionally, courteously and in a timely manner to enable Tour Managers to deliver customer excellence.
Accountability
- The accuracy and timely completion of administration activities.
- A high standard of written and verbal communication with the Tour Manager community.
- Checking and processing of Tour Manager invoices.
- Providing support across the Operations Team with a flexible approach to work activities.
- Support of projects to enhance efficiencies.
Key Responsibilities
- Act as day-to-day office contact for the Tour Management team, providing ad hoc administrative support, taking ownership and seeing things through to resolution.
- Organise and coordinate Tour Manager events, webinars, communications and recruitment, to include managing attendees, catering, equipment, resources etc. and supporting pre and post events.
- Update and maintain the Tour Manager guidelines, manuals and documents on to the Tour Management Information System.
- Maintain Tour Manager personal details and files.
- Support with allocation of Meet and Greets at departure locations.
- Assisting with the production of reports.
- Book and amend Tour Manager accommodation as required liaising with our suppliers and internal departments.
- Provide support to other areas of the Operations Team as required with a cross functional and flexible approach to work activities.
- Ordering supplies for Tour Managers.
- Maintain Tour Manager Profile details to appear in Customer Documentation.
- Administration of the Tour Manager Ambassador incentive scheme.
- Administrative support for Tour Manager Visa applications.
- Provide support and advice to Tour Managers whilst on tour.
- Processing tour feedback and ensuring it is cascaded to relevant departments.
- Any other duties that reasonably fall within the remit of the role.
Salary £26,000 plus benefits. This is a full time, permanent, hybrid role offering Monday - Thursday on site and Fridays from home.
Benefits
- Company pension
- Employee discount
- Enhanced maternity leave
Work Location: In person
Hybrid Tour Operations Coordinator in Harrogate employer: Optimum Recruitment Group Limited
Join a well-established travel business in the heart of York, where you will thrive in a supportive and collaborative work culture. With a focus on employee growth, you will benefit from a hybrid working model, competitive salary, and a range of perks including enhanced maternity leave and employee discounts. This role offers a unique opportunity to contribute to customer excellence while enjoying a vibrant city atmosphere and a dynamic team environment.
Contact Details:
Optimum Recruitment Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Tour Operations Coordinator in Harrogate
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Tour Operations Coordinator, you'll need to be clear and professional. Try mock interviews with friends or family to get comfortable with articulating your thoughts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid Tour Operations Coordinator in Harrogate
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Tour Operations Coordinator role. Highlight your relevant experience and skills that match the job description, especially in administration and communication.
Showcase Your Communication Skills:Since this role involves a lot of communication, both written and verbal, be sure to demonstrate your ability to convey information clearly and professionally in your application. Use examples from past experiences where you excelled in this area.
Be Detail-Oriented:Attention to detail is key in this position. When filling out your application, double-check for any typos or errors. A polished application reflects your commitment to accuracy, which is crucial for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Optimum Recruitment Group Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Tour Management Executive. Familiarise yourself with the key tasks like administration support, communication with Tour Managers, and event coordination. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be prepared to showcase your written and verbal skills. Bring examples of how you've effectively communicated in previous roles, whether it’s through emails, reports, or presentations. This will highlight your ability to maintain high standards of communication.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a last-minute change in a Tour Manager's schedule or managing multiple tasks at once. Think of examples from your past experiences where you successfully navigated similar challenges.
✨Demonstrate Flexibility and Team Spirit
This position requires a flexible approach to work activities and collaboration with various teams. Be ready to discuss times when you adapted to changing circumstances or worked cross-functionally. Showing that you can be a team player will resonate well with the interviewers.
