At a Glance
- Tasks: Ensure high-quality care for clients and support staff training.
- Company: Join one of Northern Ireland's leading Domiciliary Care companies.
- Benefits: Earn £15.13 per hour plus a £500 joining bonus and generous leave.
- Other info: Enjoy flexible hours, ongoing training, and excellent career progression.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: 1 year of domiciliary care experience and a full driver's license required.
The predicted salary is between 15.13 - 15.13 £ per hour.
- Joining Bonus: £500 after 3 months
- Annual Leave: 5.6 weeks pro rata
- Job Type: Permanent
Benefits
- £500 Joining Bonus – paid after 3 months in your role
- Excellent pay rate: £15.13 per hour
- Generous weekday and weekend On-Call Rate
- Enhanced Bank Holiday Rate
- Mileage allowance: 30p per mile
- Permanent Contract (no zero-hours)
- Free tunic supplied
- Company Pension
- Access to our Employee Mental Health Support Line
- Paid and ongoing comprehensive training
- Further education opportunities
- A mobile phone will be provided for work purposes
- Career progression opportunities
- Support from Management
- Working with one of the largest and most successful Domiciliary Care companies in Northern Ireland
The Role
- Is driven and is passionate about the care that vulnerable people receive in their own homes.
- Is proactive and can prioritise effectively, working on their own initiative and problem solving.
- Excels in communicating in verbal, written and electronic formats.
- Is positive, friendly and professional.
- Is flexible with regard to working hours.
- Can self-manage their time and workload to assure targets are reached.
- Will effectively promote and instil the values of the Company within the team you are a part of leading and ensure confidentiality within all aspects of work.
Main Duties
- Ensuring a high standard of service is being delivered and all statutory requirements are met.
- Reporting any client care issues in relation to health and safety and assist with resolution.
- Providing care to clients when required.
- Training and development of staff, including supporting new staff in the successful completion of their probationary period and encouraging career development within the Company.
- Liaising with clients and families and attending client reviews as required.
- Monitoring the required standard of care being delivered in the community.
- Rotational on-call duty when the office is closed (including bank holidays).
- Completion of records to the required standard.
- Office cover when required.
- Attend weekly update meetings with the Co‑ordinator.
- Comply with company policies and procedures and legislative guidelines.
- Maintain NISCC registration.
Essential Criteria
- Minimum of 1 year of current domiciliary care experience.
- Enhanced Access NI clearance.
- Full driver’s license and access to a car and car insurance in connection with business.
- Mobile phone.
- Applicants must live within a 10 mile radius of Head Office due to the on call nature of this role.
- NISCC registered.
- Availability between the hours of business (7am – 11pm approx.).
Desirable Criteria
- NVQ Level 2 in Care.
- Supervisory Experience.
- ICT Experience.
- Equal Opportunities & Policies
Optimum Care is an Equal Opportunities Employer.
The Company operates a No Smoking Policy.
Applicants within the last 6 months need not reapply.
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Quality Assurance Officer – Ards & Comber in Donaghadee employer: Optimum Care Group
Optimum Care is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With comprehensive training, a generous benefits package including a £500 joining bonus, and opportunities for career progression, employees are empowered to make a meaningful impact in the lives of vulnerable individuals in the Ards & Comber area. Join a team that values your contributions and fosters a positive environment for both personal and professional development.
We think you need these skills to ace Quality Assurance Officer – Ards & Comber in Donaghadee
Domiciliary Care Experience
Problem-Solving Skills
Communication Skills
Time Management
Training and Development
Client Liaison
Health and Safety Compliance
