Quality Assurance Officer – Bangor

• Job Title
• Quality Assurance Officer
• Location
• Bangor, Northern Ireland
• Job Type
• Full‑time, Permanent Contract (no zero‑hours)
• Hours
• 39 hours per week
• Annual Leave
• 5.6 weeks Pro‑Rata

Key Responsibilities

• Ensure a high standard of service is being delivered and all statutory requirements are met.
• Report any client care issues relating to health and safety and assist with resolution.
• Provide care to clients when required.
• Train and develop staff, including supporting new staff to complete probation and encouraging career development.
• Liaise with clients and families and attend client reviews as required.
• Monitor the required standard of care being delivered in the community.
• Perform rotational on‑call duty when the office is closed, including bank holidays.
• Complete records to the required standard.
• Cover office duties when required.
• Attend weekly update meetings with the Co‑ordinator.
• Comply with company policies, procedures and legislative guidelines.
• Maintain NISCC registration.

Essential Criteria

• Minimum of 1 year of current domiciliary care experience.
• Enhanced Access NI clearance.
• Full driver’s licence and access to an insured car for business use.
• Mobile phone.
• Must live within 10 miles of Head Office for on‑call obligations.
• NISCC registered.
• Availability during business hours (approx. 7 am‑11 pm).

Desirable Criteria

• NVQ Level 2 in Care.
• Supervisory experience.
• ICT proficiency.

Benefits

• £400 joining bonus – paid after 3 months.
• Hourly rate £15.13.
• Generous weekday and weekend on‑call rate.
• Enhanced bank holiday rate.
• Mileage allowance (30 p per mile).
• Free tunic supplied.
• Company pension.
• Access to Employee Mental Health Support Line.
• Paid and ongoing comprehensive training.
• Further education opportunities.
• Mobile phone provided for work purposes.
• Career progression opportunities.
• Strong support from management.
• Mandatory Mandatory Not Mandatory Mandate

Optimum Care is an Equal Opportunities Employer.

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The Company operates a No Smoking Policy.

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