At a Glance
- Tasks: Manage client relationships and help them succeed with Optimove's platform.
- Company: Join a leading marketing tech company with a vibrant startup culture.
- Benefits: Career growth opportunities, hybrid work, and a supportive team environment.
- Other info: Dynamic role with a focus on learning and personal development.
- Why this job: Be the key to unlocking value for exciting global brands.
- Qualifications: Bachelor's degree and 1-4 years in relevant roles, strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Optimove is a global marketing tech company, recognised as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~560 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.
Optimove's Enterprise Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMOs, CRM Leads, project managers and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.
If you're looking for the next step in your career in Customer Success, this could be the right opportunity for you!
Responsibilities- Own overall client relationship, enabling them to unlock value from their partnership with Optimove.
- Establish a trusted and strategic relationship with each assigned client.
- Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients.
- Be the customer's advocate internally by communicating requests and issues across departments.
- Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform.
- Communicate major product updates and releases ensuring clients enact changes.
- Bachelor's degree.
- 1-4 years of experience in relevant roles, ideally from software companies.
- Extremely strong presentation and communication skills.
- Proactive, highly organised, with the ability to manage multiple tasks.
- A true value-enabler who relishes helping clients achieve their business goals.
- Fast learner who can understand and articulate technology at any level.
- Rich and effective interpersonal skills.
- Strong analytical skills.
- Growth mindset – always pushing yourself out of your comfort zone.
- Excellent computer skills, including Excel.
- Experience in technology-related fields, preferably web-based software.
- Must be eligible to work in the UK – we are unable to provide sponsorship at this time.
- This is a Hybrid role, and you will be required in our London office three days per week.
We are looking forward to receiving your application for the role, and we will be in touch soon!
Enterprise Customer Success Manager in London employer: Optimove
At Optimove, we foster a dynamic and empowering work culture that encourages employees to take ownership of their roles and grow alongside the company. As a General Manager in our new business unit, you will have the unique opportunity to shape a pioneering venture within an established tech firm, leveraging cutting-edge AI capabilities while enjoying robust support for personal and professional development. With a commitment to internal promotions and a collaborative environment, Optimove is the ideal place for ambitious leaders looking to make a significant impact in the marketing landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optimove on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching Optimove's clients and recent projects. Show us that you understand our business and how you can help our clients succeed. It’ll make you stand out!
✨Tip Number 3
Practice your presentation skills! As a Customer Success Manager, you'll need to communicate effectively. Try explaining complex ideas simply to a friend or family member to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Enterprise Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Enterprise Customer Success Manager role. Highlight relevant experience and skills that match the job description, especially your client relationship management and analytical capabilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can help our clients unlock value with Optimove. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since this role requires strong presentation and communication skills, consider including examples of how you've effectively communicated with clients or stakeholders in the past. This will help us see your potential as a strategic connector.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Optimove
✨Know Your Clients
Before the interview, research Optimove's key clients and their industries. Understanding how the company helps brands like Sephora and Staples will allow you to speak confidently about how you can add value as a Customer Success Manager.
✨Showcase Your Communication Skills
As a CSM, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully managed client relationships in the past, highlighting your presentation and interpersonal skills.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've used data to drive decisions or improve client outcomes. Bring specific examples that showcase your analytical capabilities and how they can benefit Optimove's clients.
✨Emphasise Your Growth Mindset
Optimove values a growth mindset, so share instances where you've stepped out of your comfort zone to learn something new. This shows you're proactive and eager to grow within the company, aligning with their culture.
