Agency Director in London

At Optimove, we believe people are capable of more than a single job description. You are empowered to shape it, grow it, and make it your own. We call this being Positionless. Optimove is the creator of Positionless Marketing, an AI‐powered platform that gives every marketer the power to analyse, create, launch, and optimise independently. The result is faster execution, deeper personalisation, and 88% greater campaign efficiency. Recognised as a Visionary in Gartner's Magic Quadrant, we partner with leading brands like Sephora, Staples, and Entain. Today, more than 550 Optimovers across NYC, London, Tel Aviv, Scotland, Brazil, Estonia, and beyond are building the future of marketing together, in an environment that actively encourages ownership and growth, with two out of every three managers promoted from within.

The Agency Director fills a critical role at Optimove, leading the Services side of Optimove's Services-First sales initiative within Sales. This role is responsible for embedding Services as a core part of Optimove's commercial motion—supporting pre‐sales activities, leading hands‐on delivery for the first customers' onboarding to a new offering, and owning the post‐sale client relationship, including leading ongoing work with the client and acting as a primary point of contact to ensure long‐term success and satisfaction, and eventually building and leading a dedicated Services‐First team as the initiative scales.

If you have a consulting or professional services background, strong customer‐facing and commercial experience, and the ability to build something from the ground up while staying hands‐on, this role offers a unique opportunity to shape a new strategic growth lever at Optimove. Interacting closely with Sales, Services, Customer Success, Product, and senior customer stakeholders, this role requires a strong mix of analytical thinking, commercial acumen, delivery excellence, and leadership. This position provides exposure to strategic enterprise deals, high‐level executives, and the opportunity to design and scale a new Services‐led GTM model within a fast‐growing global organisation.

• Act as the Services lead for Optimove's Services-First GTM initiative, owning Services involvement across the full customer lifecycle—from pre‐sales through delivery and scale, as well as leading the ongoing client engagement post‐sale and managing the client relationship.
• Partner closely with Sales to support pre‐sales discovery, solution design, and deal structuring. Define services scope, packaging, and value articulation, and participate in strategic commercial discussions to support deal success and revenue growth.
• Take a hands‐on role in onboarding and delivering services for the first wave of Services-First customers, ensuring strong execution, early value realisation, and customer satisfaction.
• Build and refine the Services-First offering, including service packages and engagement models, delivery frameworks, best practices, and success metrics.
• Serve as a key feedback loop between Sales, Services, Product, and Customer Success to continuously improve the offering.
• Once scale is achieved: Build, lead, and mentor a dedicated Services-First team.
• Work cross‐functionally to ensure alignment, strong execution, and consistent messaging across the organisation.

• Bachelor's degree in Marketing, Business or a related discipline.
• MBA – an advantage.
• 4+ years of experience in CRM Marketing leadership roles.
• Marketing, CRM, or MarTech industry experience.
• Strong customer‐facing experience, including interaction with senior and executive‐level stakeholders.
• Demonstrated ability to operate hands‐on while also thinking strategically and building for scale.
• Experience in consulting, professional services, solutions engineering, or customer‐facing strategic roles.
• Proven experience working closely with Sales on complex, high‐value enterprise deals—a strong advantage.
• Experience building, launching, or scaling a new offering, practice, or initiative—a strong advantage.
• Excellent interpersonal, communication, and presentation skills.