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- Tasks: Support employees with tech issues and manage office laptops and servers.
- Company: Join Optimove, a leading marketing tech company working with top global brands.
- Benefits: Enjoy a hybrid work model, career growth opportunities, and a vibrant startup culture.
- Why this job: Be part of a dynamic team where your contributions are valued and recognised.
- Qualifications: 1-2 years in IT or Helpdesk, strong tech skills, and excellent communication.
- Other info: Optimove values diversity and is committed to an inclusive workplace.
The predicted salary is between 27000 - 45000 £ per year.
Optimove is a global marketing tech company, recognised as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed. Develop your career, get acknowledged for your efforts, and work with dedicated people who love what they do here at Optimove!
We are looking for an energetic self-starter and problem-solver with strong technical skills, interested in working with and learning from the best. The IT Helpdesk plays a key role in maintaining & managing the entire set of laptops and servers in the office, installing new technologies and tools, and helping move the company to the next level. This role is ideal for someone who has recently completed a degree or is in the early stages of their career and is eager to grow within the right team and in the right direction. This will be a hybrid role, coming into the office 4x a week.
Responsibilities:
- Serving as the main contact for employees seeking technical assistance over email, Slack, and physically waiting right next to you.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Direct unresolved issues to the next relevant tier.
- Record events and problems and their resolution.
- Follow-up and update employees on status and information on relevant issues.
- Assisting the DevOps team with various projects.
- Identify and suggest possible improvements to procedures.
Requirements:
- 1-2 years of IT or Helpdesk experience in a tech environment.
- Tech-savvy with a good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve technical issues.
- Proficiency in English with excellent communication skills.
- Experience with Windows 10/MacOS troubleshooting and desktop support, Active Directory, Office 365, understanding and troubleshooting network and VPN issues.
- Basic security knowledge (GPO, RBAC) – Group policy object.
- Experience with Azure AD, Conditional Access, and Intune/Jamf.
- Experience with Exchange Online, and SharePoint Online.
- PowerShell scripting - an advantage.
- Familiarity with GCP and AWS - an advantage.
- Familiarity with Linux (Ubuntu, CentOS) - an advantage.
- Outstanding organisational and time-management skills.
- Customer-oriented and an adaptable team player.
Optimove is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected status under applicable laws. We look forward to receiving your application!
IT Helpdesk employer: Optimove
Contact Detail:
Optimove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, MacOS, and Office 365. Being able to discuss your hands-on experience with these systems during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in a tech environment, especially in IT Helpdesk roles. Be prepared to share specific examples of how you've successfully resolved technical issues or improved processes in past positions.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing for common technical scenarios you might face in the role. Think about how you would approach troubleshooting a network issue or assisting a colleague with software problems.
✨Tip Number 4
Show your enthusiasm for growth and learning within the company. Research Optimove's culture and values, and be ready to express how you align with their mission and how you can contribute to their success.
We think you need these skills to ace IT Helpdesk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT and Helpdesk experience. Focus on technical skills mentioned in the job description, such as troubleshooting Windows 10/MacOS and familiarity with Active Directory.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific experiences where you've successfully resolved technical issues or improved processes.
Showcase Communication Skills: Since the role requires excellent communication, provide examples in your application of how you've effectively communicated with team members or customers in previous roles.
Highlight Adaptability: Emphasise your ability to adapt to new technologies and environments. Mention any experience you have with hybrid work settings or learning new tools quickly.
How to prepare for a job interview at Optimove
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge in detail. Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, MacOS, and troubleshooting techniques. You might be asked to solve a technical problem on the spot, so practice common scenarios beforehand.
✨Demonstrate Problem-Solving Abilities
As an IT Helpdesk role requires quick thinking and effective problem-solving, be ready to share examples from your past experiences where you successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly
Since you'll be assisting employees through various channels, strong communication skills are essential. Practice explaining technical concepts in simple terms, and be prepared to demonstrate your ability to listen and respond to queries effectively during the interview.
✨Express Your Eagerness to Learn
Optimove values growth and development, so convey your enthusiasm for learning new technologies and improving your skills. Share any relevant courses or certifications you've completed, and express your interest in contributing to the team and growing within the company.
