Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor and support Optimove’s production environments while solving technical challenges.
- Company: Join a visionary tech company revolutionising marketing with AI-powered solutions.
- Benefits: Empowering culture, career growth opportunities, and a collaborative team environment.
- Why this job: Shape your role, work with top professionals, and make a real impact in marketing.
- Qualifications: Strong SQL skills, analytical mindset, and a passion for problem-solving.
- Other info: Dynamic workplace with opportunities for continuous learning and development.
The predicted salary is between 36000 - 60000 £ per year.
At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own. We call this being Positionless. And Positionless isn’t just our culture. It’s our product. Optimove is the creator of Positionless Marketing, an AI-powered platform that gives every marketer the power to analyze, create, launch, and optimize independently. The result is faster execution, deeper personalization, and 88% greater campaign efficiency. Recognized as a Visionary in Gartner’s Magic Quadrant, we partner with leading brands like Sephora, Staples, and Entain. Today, more than 550 Optimovers across NYC, London, Tel Aviv, Scotland, Brazil, Estonia, and beyond are building the future of marketing together, in an environment that actively encourages ownership and growth, with two out of every three managers promoted from within. If you’re looking for a place where you can do more, be more, come grow with us.
We’re looking for a driven and technically strong Product Operations & Support Engineer who thrives on problem-solving, enjoys working with data, and is eager to grow in a fast-moving environment alongside top-tier professionals.
What you’ll do:
- Own the monitoring, maintenance, and support of Optimove’s production environments
- Serve as a central technical partner for customer integrations, covering both data and application use cases
- Investigate, debug, and optimize ETL pipelines and data flows
- Perform in-depth data quality assurance and analysis using MS SQL
- Manage configurations and ensure operational stability
- Design and implement scalable, reliable operational processes
- Lead deep technical investigations across campaigns, events, APIs, batch jobs, and integrations
- Handle operational incidents and customer-facing issues related to system behavior and data pipelines
- Collaborate closely with Engineering, Product, DevOps, and Site Reliability teams to resolve complex cases efficiently
- Maintain clear operational documentation, runbooks, and a knowledge base of known issues
- Communicate directly with customers, translating technical challenges into clear, actionable solutions
What you bring:
- Excellent technical aptitude with hands-on experience in SQL
- Strong analytical and debugging skills, with a sharp eye for detail
- The ability to quickly learn new technologies and adapt to changing priorities in a fast-paced environment
- Confidence explaining technical concepts to both technical and non-technical audiences
- A proactive, independent mindset paired with strong ownership and follow-through
- High motivation, strong work ethic, and the ability to juggle multiple priorities effectively
- A client-centric approach with creative thinking when tackling complex technical problems
- Excellent communication and interpersonal skills, with a collaborative, team-first attitude
- A passion for continuous learning and improving how things work
Nice to have skills & experience:
- Experience supporting enterprise-grade customers
- Background working with Windows and Linux environments
- Hands-on debugging of web applications, including logs and networking issues
- Familiarity with monitoring and observability tools such as DataDog
- Understanding of networking fundamentals (DNS, HTTP, ports, etc.)
- Experience with SaaS implementations and production operations
Product Operations & Support Engineer in Dundee employer: Optimove
Contact Detail:
Optimove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Operations & Support Engineer in Dundee
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optimove on LinkedIn. Ask them about their experiences and any tips they might have for landing the Product Operations & Support Engineer role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Optimove's products and culture. Understand Positionless Marketing and how it impacts their clients. This will not only impress your interviewers but also help you articulate how you can contribute to their mission.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific technical challenges you've faced and how you tackled them. Use examples that highlight your analytical skills and ability to work under pressure—just what they’re looking for in a Product Operations & Support Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Optimove team. Let’s get you that dream job!
We think you need these skills to ace Product Operations & Support Engineer in Dundee
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your hands-on experience with SQL and any other relevant technical skills in your application. We want to see how you can bring your analytical and debugging prowess to the table!
Be Clear and Concise: When explaining your past experiences, keep it straightforward. Use clear language that showcases your problem-solving abilities and how you've tackled complex technical challenges. Remember, we love a good story but keep it relevant!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect how your skills align with the role of Product Operations & Support Engineer. Show us why you’re the perfect fit for our Positionless culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at Optimove
✨Know Your Tech Inside Out
Make sure you brush up on your SQL skills and any other technical tools mentioned in the job description. Be ready to discuss how you've used these technologies in past roles, as well as any challenges you've faced and how you overcame them.
✨Show Off Your Problem-Solving Skills
Prepare examples of complex technical problems you've solved in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and how you approach debugging and optimising processes.
✨Communicate Clearly and Confidently
Since you'll be translating technical concepts for non-technical audiences, practice explaining your past projects in simple terms. This will demonstrate your ability to communicate effectively with clients and team members alike.
✨Embrace the Positionless Culture
Familiarise yourself with Optimove's Positionless Marketing approach. Think about how you can contribute to this culture of ownership and growth, and be prepared to share your ideas on how you can shape the role and add value to the team.
