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- Tasks: Manage client relationships and help them succeed with Optimove's platform.
- Company: Join Optimove, a leading marketing tech company working with top brands like Sephora and Staples.
- Benefits: Enjoy a hybrid work model, career growth opportunities, and a vibrant startup culture.
- Why this job: Be part of a dynamic team where your contributions directly impact client success and satisfaction.
- Qualifications: Bachelor's degree and 1-4 years in relevant roles; fluent in English and Italian.
- Other info: This entry-level role is perfect for fast learners eager to grow in a tech environment.
The predicted salary is between 28800 - 46200 £ per year.
Customer Success Manager – Italian Speaker
Join to apply for the Customer Success Manager – Italian Speaker role at Optimove
Customer Success Manager – Italian Speaker
5 days ago Be among the first 25 applicants
Join to apply for the Customer Success Manager – Italian Speaker role at Optimove
Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world\’s most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we\’re on the cusp of our next growth spurt. It\’s the perfect time to join our team of ~500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.
Optimove\’s Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMO\’s, CRM Leads, project managers and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serves as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.
If you\’re looking for the next step in your career in Customer Success, this could be the right opportunity for you!
Responsibilities:
- Own overall client relationship, enabling them to unlock value from their partnership with Optimove
- Establish a trusted and strategic relationship with each assigned client
- Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients
- Be the customer\’s advocate internally by communicating requests and issues across departments
- Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform
- Communicate major product updates and releases ensuring clients enact changes
Requirements:
- Bachelor\’s degree
- 1-4 years of experience in relevant roles, ideally from software companies
- Fluent English & Italian
- Extremely strong presentation and communication skills
- Proactive, highly organized, with the ability to manage multiple tasks
- A true value-enabler who relishes helping clients achieve their business goals
- Fast learner who can understand and articulate technology at any level
- Rich and effective interpersonal skills
- Strong analytical skills
- Growth mindset – always pushing yourself out of your comfort zone
- Excellent computer skills, including Excel
- Experience in technology-related fields, preferably web-based software
- Must be eligible to work in the UK – we are unable to provide sponsorship at this time
This is a Hybrid role, and you will be required in our London office three days per week.
We are looking forward to receiving your application for the role, and we will be in touch soon!
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Customer Success Manager - Italian Speaker employer: Optimove
Contact Detail:
Optimove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Italian Speaker
✨Tip Number 1
Familiarise yourself with Optimove's products and services. Understanding their platform will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Optimove on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to showcase your communication and presentation skills. As a Customer Success Manager, you'll need to effectively convey information to clients, so practice articulating complex ideas clearly and confidently.
✨Tip Number 4
Highlight your analytical skills during discussions. Be ready to share examples of how you've used data to drive decisions or improve client outcomes in previous roles, as this aligns closely with the responsibilities of the position.
We think you need these skills to ace Customer Success Manager - Italian Speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or similar roles. Emphasise your communication skills, analytical abilities, and any experience with software companies, as these are key for the Customer Success Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping clients succeed and how your skills align with the responsibilities of the role. Mention your fluency in Italian and English, and provide examples of how you've built strong client relationships in the past.
Showcase Your Analytical Skills: Since the role requires strong analytical capabilities, consider including specific examples of how you've used data to drive decisions or improve client outcomes. This will demonstrate your ability to unlock value for clients.
Highlight Your Growth Mindset: Optimove values a growth mindset, so be sure to mention instances where you've pushed yourself out of your comfort zone or taken on new challenges. This can set you apart as a candidate who is eager to learn and grow within the company.
How to prepare for a job interview at Optimove
✨Showcase Your Language Skills
Since this role requires fluency in both English and Italian, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in Italian, so practice speaking clearly and confidently.
✨Understand the Company and Its Clients
Research Optimove and its key clients like Sephora and Staples. Familiarise yourself with their products and services, as well as the challenges they face. This will help you articulate how you can add value to their customer success initiatives.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and interpersonal skills. Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues, highlighting your analytical capabilities and proactive approach.
✨Demonstrate a Growth Mindset
Optimove values individuals who are eager to learn and grow. Be ready to discuss how you've pushed yourself out of your comfort zone in previous roles and how you plan to continue developing your skills in this position.
