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- Tasks: Manage client relationships and ensure they achieve success with our platform.
- Company: Join Optimove, a leading marketing tech company working with top global brands.
- Benefits: Enjoy a hybrid work model and opportunities for career growth.
- Why this job: Be part of a vibrant team where your contributions directly impact client success.
- Qualifications: Bachelor's degree and 1-4 years in relevant roles; fluent in English and Italian.
- Other info: Work in a dynamic environment with a strong focus on personal development.
The predicted salary is between 28800 - 43200 £ per year.
At Optimove, we believe people are capable of more than a single job description. You\’re not hired just to fill a position- you\’re empowered to shape it, grow it, and make it your own.
We call this being Positionless.
And Positionless isn’t just our culture. It’s our product.
Optimove is the creator of Positionless Marketing, an AI-powered platform that gives every marketer the power to analyze, create, launch, and optimize independently. The result is faster execution, deeper personalization, and 88% greater campaign efficiency.
Recognized as a Visionary in Gartner’s Magic Quadrant, we partner with leading brands like Sephora, Staples, and Entain. Today, more than 550 Optimovers across NYC, London, Tel Aviv, Scotland, Brazil, Estonia, and beyond are building the future of marketing together, in an environment that actively encourages ownership and growth, with two out of every three managers promoted from within.
If you’re looking for a place where you can do more, be more, come grow with us.
Optimove’s Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMO’s, CRM Leads, project managers and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serves as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.
If you’re looking for the next step in your career in Customer Success, this could be the right opportunity for you!
Responsibilities
- Own overall client relationship, enabling them to unlock value from their partnership with Optimove
- Establish a trusted and strategic relationship with each assigned client
- Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients
- Be the customer’s advocate internally by communicating requests and issues across departments
- Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform
- Communicate major product updates and releases ensuring clients enact changes
Requirements
- Bachelor’s degree
- 1-4 years of experience in relevant roles, ideally from software companies
- Extremely strong presentation and communication skills
- Proactive, highly organized, with the ability to manage multiple tasks
- A true value-enabler who relishes helping clients achieve their business goals
- Fast learner who can understand and articulate technology at any level
- Rich and effective interpersonal skills
- Strong analytical skills
- Growth mindset – always pushing yourself out of your comfort zone
- Excellent computer skills, including Excel
- Experience in technology-related fields, preferably web-based software
- Must be eligible to work in the UK – we are unable to provide sponsorship at this time
This is a Hybrid role, and you will be required in our London office three days per week.
We are looking forward to receiving your application for the role, and we will be in touch soon!
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Customer Success Manager employer: Optimove
Contact Detail:
Optimove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with Optimove's platform and its features. Understanding how the software works and the value it provides to clients will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Research the key clients mentioned in the job description, like Sephora and Staples. Knowing their business models and how they might benefit from Optimove's services can give you an edge in discussions.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to advocate for clients and drive results, as this is crucial for a Customer Success Manager role.
✨Tip Number 4
Showcase your analytical skills by discussing any relevant experience with data analysis or reporting. Being able to interpret data and provide insights will be a valuable asset in this position.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Customer Success Manager position. Tailor your application to highlight how your skills and experiences align with what Optimove is looking for.
Craft a Compelling CV: Ensure your CV showcases relevant experience, particularly in customer success or similar roles. Highlight your communication skills, analytical abilities, and any experience with software companies. Use quantifiable achievements to demonstrate your impact.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific brands Optimove works with and how you can contribute to their success. Use this opportunity to showcase your interpersonal skills and growth mindset.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a client-facing role.
How to prepare for a job interview at Optimove
✨Research the Company
Before your interview, take some time to learn about Optimove's products, values, and recent achievements. Understanding their position in the marketing tech industry will help you tailor your responses and show genuine interest.
✨Prepare for Scenario Questions
As a Customer Success Manager, you'll need to demonstrate your problem-solving skills. Be ready to discuss past experiences where you've successfully managed client relationships or resolved issues, highlighting your analytical capabilities.
✨Showcase Your Communication Skills
Since this role requires strong presentation and communication skills, practice articulating your thoughts clearly. You might be asked to explain complex concepts, so ensure you can do this in a way that's easy to understand.
✨Demonstrate a Growth Mindset
Optimove values individuals who are eager to learn and grow. Be prepared to discuss how you've pushed yourself out of your comfort zone in previous roles and how you plan to continue developing your skills in this position.