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For Companies At a Glance
- Tasks: Lead a team to deliver high-quality care for individuals with complex needs.
- Company: Join Optimo Care Group, a leader in supported living and complex care services.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive team culture.
- Other info: Flexible working hours and excellent career progression opportunities await you.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in complex care management and strong leadership skills required.
The predicted salary is between 35000 - 38000 £ per year.
Overview
Location: Rotherham
Salary: £35,000 per annum
Contract: Full-time, Permanent
Organisation: Optimo Care Group
About Us
Stepping Stones Services, part of Optimo Care Group, provides high quality supported living and complex care services to adults with learning disabilities, autism, mental health needs, and complex physical or behavioural support needs. Our services focus on person-centred care, independence, and positive outcomes, ensuring the people we support live meaningful lives within their communities. With over 1,500 colleagues across England, Optimo Care Group is committed to delivering safe, compassionate, and specialist care services.
About The Role
We are seeking an experienced Service Manager - Complex Care to lead our Rotherham supported living service supporting individuals with complex care needs. You will oversee the safe, effective delivery of high quality care, ensuring services meet CQC standards, while supporting individuals with complex physical, behavioural, or health related needs to live as independently as possible. Reporting to the Registered Manager, you will lead day to day operations, staff development, compliance, and quality assurance across the service. This role is ideal for a strong leader with experience in complex care environments who can manage a multidisciplinary team and drive high standards of care delivery.
Key Responsibilities
- Service Management
- Lead the operational delivery of complex care supported living services, ensuring safe, person-centred care tailored to individual needs.
- Support individuals with complex behavioural, physical, or health needs, promoting independence and quality of life.
- Maintain safe staffing levels and ensure staff are trained in specialist care practices, including behaviour support and complex care needs.
- Build strong relationships with service users, families, healthcare professionals, and local authorities.
- Oversee assessments, referrals, and care planning, ensuring support packages meet complex needs effectively.
- Maintain strong visibility within the service and participate in the on-call rota.
- Ensure full compliance with CQC regulations and relevant legislation.
- Maintain accurate care documentation, audits, and service reporting.
- Lead investigations into incidents, complaints, safeguarding concerns, and clinical risk where required.
- Promote a culture of continuous improvement and best practice in complex care delivery.
- Provide leadership, supervision, and ongoing support to team leaders and support workers.
- Oversee induction, and training to ensure staff are equipped to support complex care needs safely and confidently.
- Foster a positive and inclusive team culture focused on professional development and compassionate care.
- Lead by example, embedding organisational values in daily practice.
- Monitor service performance against targets, budgets, and KPIs.
- Identify opportunities to improve service quality and expand complex care provision.
- Contribute to service development, partnership working, and commissioning relationships.
- Maintain strong relationships with local healthcare and social care stakeholders.
Essential Requirements
- Proven experience as a Service Manager or Deputy Manager within complex care or supported living services.
- Strong knowledge of CQC regulations, safeguarding, and complex care best practice.
- Experience supporting individuals with complex behavioural, health, or physical support needs.
- Excellent leadership, organisational, and communication skills.
- Level 3 Diploma/NVQ in Leadership for Health & Social Care.
- Flexible approach to working hours, including participation in on-call duties.
- Full UK driving licence and access to a vehicle.
What We Offer
- Salary: £38,000 per annum
- Training & Development: Access to the Optimo Learning Academy and support with further qualifications
- Career Progression: Opportunities within the growing Optimo Care Group
- Supportive Culture: A collaborative, values driven team environment
Employee Benefits
- Employee Assistance Programme via Wellbeing Matters
- Reward Gateway retail discounts platform
- £500 Refer-a-Friend Scheme
Service Manager in Rotherham employer: Optimo Care Group
Contact Detail:
Optimo Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Rotherham
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those who work at Optimo Care Group. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on CQC regulations and best practices in complex care. We want to see that you know your stuff and are ready to lead a team effectively.
✨Tip Number 3
Showcase your leadership skills! Think of examples from your past where you’ve successfully managed a team or improved service delivery. We love to see how you can drive high standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at Optimo Care Group.
We think you need these skills to ace Service Manager in Rotherham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Manager role. Highlight your experience in complex care and how it aligns with our values at Optimo Care Group. We want to see how you can bring your unique skills to our team!
Showcase Your Leadership Skills: As a Service Manager, strong leadership is key. Use your application to demonstrate your past experiences leading teams and managing services. Share specific examples of how you've driven high standards and supported staff development.
Be Person-Centred: Remember, we focus on person-centred care! In your application, emphasise your commitment to supporting individuals with complex needs. Share stories that illustrate how you've promoted independence and quality of life for those you've worked with.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our organisation there!
How to prepare for a job interview at Optimo Care Group
✨Know Your Stuff
Make sure you brush up on your knowledge of CQC regulations and complex care best practices. Being able to discuss these confidently will show that you're serious about the role and understand the standards expected in supported living services.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in complex care environments. Highlight your experience in staff development and how you've fostered a positive team culture, as this is crucial for the Service Manager role.
✨Be Person-Centred
Demonstrate your commitment to person-centred care by sharing specific instances where you've tailored support to meet individual needs. This will resonate well with the values of Optimo Care Group and show that you prioritise the well-being of service users.
✨Ask Thoughtful Questions
Prepare some insightful questions about the service and its challenges. This not only shows your interest but also gives you a chance to assess if the organisation aligns with your values and approach to care.