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- Tasks: Lead a team to deliver high-quality care for individuals with complex needs.
- Company: Join Optimo Care Group, a leader in supported living and complex care services.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive work culture.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in complex care management and strong leadership skills required.
- Other info: Be part of a growing organisation with excellent career progression opportunities.
The predicted salary is between 38000 - 42000 £ per year.
Location: Rotherham
Salary: £35,000 per annum
Contract: Full-time, Permanent
Organisation: Optimo Care Group
About Us
Stepping Stones Services, part of Optimo Care Group, provides high quality supported living and complex care services to adults with learning disabilities, autism, mental health needs, and complex physical or behavioural support needs. Our services focus on person-centred care, independence, and positive outcomes, ensuring the people we support live meaningful lives within their communities. With over 1,500 colleagues across England, Optimo Care Group is committed to delivering safe, compassionate, and specialist care services.
About the Role
We are seeking an experienced Service Manager – Complex Care to lead our Rotherham supported living service supporting individuals with complex care needs. You will oversee the safe, effective delivery of high quality care, ensuring services meet CQC standards, while supporting individuals with complex physical, behavioural, or health related needs to live as independently as possible. Reporting to the Registered Manager, you will lead day to day operations, staff development, compliance, and quality assurance across the service. This role is ideal for a strong leader with experience in complex care environments who can manage a multidisciplinary team and drive high standards of care delivery.
Key Responsibilities
- Service Management
- Lead the operational delivery of complex care supported living services, ensuring safe, person-centred care tailored to individual needs.
- Support individuals with complex behavioural, physical, or health needs, promoting independence and quality of life.
- Maintain safe staffing levels and ensure staff are trained in specialist care practices, including behaviour support and complex care needs.
- Build strong relationships with service users, families, healthcare professionals, and local authorities.
- Oversee assessments, referrals, and care planning, ensuring support packages meet complex needs effectively.
- Maintain strong visibility within the service and participate in the on-call rota.
- Ensure full compliance with CQC regulations and relevant legislation.
- Maintain accurate care documentation, audits, and service reporting.
- Lead investigations into incidents, complaints, safeguarding concerns, and clinical risk where required.
- Promote a culture of continuous improvement and best practice in complex care delivery.
- Provide leadership, supervision, and ongoing support to team leaders and support workers.
- Oversee induction, and training to ensure staff are equipped to support complex care needs safely and confidently.
- Foster a positive and inclusive team culture focused on professional development and compassionate care.
- Lead by example, embedding organisational values in daily practice.
- Monitor service performance against targets, budgets, and KPIs.
- Identify opportunities to improve service quality and expand complex care provision.
- Contribute to service development, partnership working, and commissioning relationships.
- Maintain strong relationships with local healthcare and social care stakeholders.
Essential Requirements
- Proven experience as a Service Manager or Deputy Manager within complex care or supported living services.
- Strong knowledge of CQC regulations, safeguarding, and complex care best practice.
- Experience supporting individuals with complex behavioural, health, or physical support needs.
- Excellent leadership, organisational, and communication skills.
- Level 3 Diploma/NVQ in Leadership for Health & Social Care.
- Flexible approach to working hours, including participation in on-call duties.
- Full UK driving licence and access to a vehicle.
What We Offer
- Salary: £38,000 per annum
- Training & Development: Access to the Optimo Learning Academy and support with further qualifications
- Career Progression: Opportunities within the growing Optimo Care Group
- Supportive Culture: A collaborative, values driven team environment
Employee Benefits
- Employee Assistance Programme via Wellbeing Matters
- Reward Gateway retail discounts platform
- £500 Refer-a-Friend Scheme
Service Manager in Rotherham employer: Optimo Care Group Ltd
Contact Detail:
Optimo Care Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Rotherham
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to complex care and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams or improved care delivery in previous roles. Highlighting your ability to manage and inspire others is key for a Service Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Manager in Rotherham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Manager role. Highlight your experience in complex care and how it aligns with our values at Optimo Care Group. We want to see how you can make a difference!
Showcase Your Leadership Skills: As a Service Manager, strong leadership is key. Use your application to demonstrate your past experiences leading teams and managing services. Share specific examples of how you've driven high standards in care delivery.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and passion for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Optimo Care Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of CQC regulations and complex care best practices. Being able to discuss these confidently will show that you're serious about the role and understand the standards expected in supported living services.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in complex care environments. Highlight your experience in staff development and how you've fostered a positive team culture, as this is crucial for the Service Manager role.
✨Be Person-Centred
Since the role focuses on person-centred care, think of specific instances where you've tailored support to meet individual needs. Discuss how you’ve built relationships with service users and their families, as well as how you’ve promoted independence.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's approach to service delivery and quality assurance. This not only shows your interest but also gives you a chance to assess if the company’s values align with yours.