At a Glance
- Tasks: Lead and oversee operations to ensure high-quality care delivery.
- Company: Join a compassionate team at CFT Care, part of Optimo Care Group.
- Benefits: Competitive salary, ongoing training, career progression, and 24/7 support.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a meaningful difference in people's lives every day.
- Qualifications: Experience in care management and strong leadership skills.
The predicted salary is between 42000 - 50000 £ per year.
Department: CFT Care
Reporting to: Registered Manager
Location: Clacton, Essex, United Kingdom
About CFT Care
CFT Clacton is a specialist care and support service dedicated to delivering high-quality, person-centred support to individuals with moderate to complex needs. As part of the Optimo Care Group, we are committed to empowering individuals to live fulfilling and independent lives through a skilled, compassionate workforce. We offer a supportive environment with opportunities for career development, continuous learning through the Optimo Learning Academy, and the opportunity to make a meaningful difference every day.
About the Role
As Operations Manager, you will provide strong leadership and operational oversight across our services, ensuring safe, effective, and high-quality care delivery. You will support Service Managers, drive continuous improvement, maintain regulatory compliance, and ensure services meet CQC, contractual, and organisational standards. You will play a key role in developing teams, improving performance, managing resources, and delivering excellent outcomes for the people we support.
Key Responsibilities
- Provide leadership, coaching, and support to Service Managers and operational teams.
- Drive quality improvement, compliance, and continuous service development.
- Ensure services meet CQC, Local Authority, and legislative requirements.
- Monitor performance, support staff development, and manage improvement plans.
- Oversee budgets, financial performance, occupancy, and operational targets.
- Support recruitment, onboarding, retention, and workforce planning.
- Lead investigations, disciplinary processes, grievances, and performance management where required.
- Maintain strong relationships with staff, service users, families, commissioners, and external stakeholders.
- Ensure effective quality monitoring, reporting, and risk management processes.
- Promote a positive culture focused on person-centred care, inclusion, and continuous improvement.
Essential Experience & Skills
- Previous experience as an Operations Manager or Registered Manager within a care setting.
- Strong leadership and people management experience.
- Good understanding of CQC frameworks, compliance, and quality standards.
- Experience managing budgets and improving operational performance.
- Excellent communication, organisation, and problem-solving skills.
- Ability to analyse data and produce clear reports.
- Strong IT skills, including Microsoft Office.
- Ability to manage competing priorities and work effectively under pressure.
- Compassionate, values-driven approach with a commitment to supporting vulnerable individuals.
Why Join Optimo Care Group?
- Competitive salary and a supportive working environment.
- 37.5 hours per week across 5 days (9am–5pm).
- Access to the Optimo Learning Academy for ongoing training and development.
- Career progression opportunities within a growing organisation.
- Employee Assistance Programme providing 24/7 support through Health Assured.
- Reward Gateway access to retail discounts and recognition benefits.
- £500 Refer a Friend Scheme.
- Paid birthday leave.
Additional Information: A DBS check is required for this role.
Operations Manager employer: Optimo Care Group Ltd
CFT Care in Clacton, Essex, is an exceptional employer dedicated to providing high-quality, person-centred support for individuals with complex needs. With a strong focus on employee development through the Optimo Learning Academy, a supportive work culture, and competitive benefits including a £500 Refer a Friend Scheme and paid birthday leave, we empower our staff to make a meaningful impact every day while enjoying a fulfilling career in a growing organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Optimo Care Group Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Optimo Care Group Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Optimo Care Group Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Optimo Care Group Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Optimo Care Group Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Optimo Care Group Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Optimo Care Group Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Optimo Care Group Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Optimo Care Group Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
