At a Glance
- Tasks: Lead a dedicated team to provide high-quality care for individuals with complex mental health needs.
- Company: Join Stepping Stones Services, part of Optimo Care Group, a forward-thinking care provider.
- Benefits: Enjoy a competitive salary, comprehensive training, and career progression opportunities.
- Other info: Be part of a supportive team environment with excellent growth potential.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in health and social care management and a passion for supporting others.
The predicted salary is between 42000 - 45000 € per year.
Department: Operations
Reporting to: North Specialist Director
Location: West Yorkshire (Bradford), UK – On-site
Organisation: Stepping Stones Services, part of Optimo Care Group, is an ambitious and forward-thinking provider of high-quality, person-centred care and support services. We are committed to supporting individuals with complex mental health and care needs to live fulfilling, independent, and meaningful lives within their communities.
Through a highly trained and compassionate workforce, we deliver safe, responsive, and emotionally attuned care while maintaining the highest standards of quality, compliance, and professionalism. As part of a growing organisation, we offer excellent opportunities for career development, continuous learning through the Optimo Learning Academy, and a supportive environment where our people can thrive and make a genuine difference every day.
About the Role: We are seeking an experienced and motivated Registered Manager to lead our West Yorkshire service. This role has a strong focus on supporting individuals with both mental health needs and complex care requirements, including individuals living with Emotionally Unstable Personality Disorder (EUPD), Non-Epileptic Attack Disorder, Psychosis, Schizophrenia, Bipolar Disorder, and other complex conditions.
As Registered Manager, you will have full operational responsibility for the day-to-day management of the service, leading a large and diverse workforce while ensuring the delivery of safe, effective, and high-quality care that enables individuals to live as independently as possible. You will work closely with senior leadership, colleagues, commissioners, healthcare professionals, and families to ensure regulatory compliance, operational excellence, sustainable service growth, and exceptional outcomes for the people we support.
Key Responsibilities
- Ensure the delivery of high-quality, person-centred care that promotes independence, dignity, and choice.
- Maintain staffing levels at 110% capacity, identifying recruitment needs and working closely with the Recruitment Team.
- Oversee effective matching of care staff to service user needs.
- Ensure changes in service users’ needs are identified and responded to promptly.
- Respond to all new referrals within contractual and organisational timescales.
- Maintain strong communication and relationships with commissioners, service users, relatives, and professionals.
- Ensure the office is appropriately resourced during office hours and that an effective out-of-hours on-call service is in place (which you will also be a part of).
- Investigate and respond to complaints and concerns in line with organisational policy.
Compliance and Quality
- Register with the Care Quality Commission (CQC) as Registered Manager and maintain responsibility for regulatory compliance.
- Ensure compliance with the Health & Social Care Act 2008 (Regulated Activities) Regulations 2014 and CQC guidance.
- Maintain compliance KPIs including supervision, appraisals, training, audits, care planning, and safeguarding.
- Ensure safeguarding concerns are reported appropriately and investigations completed as required.
- Meet duty of candour requirements and submit all CQC notifications within required timescales.
- Lead on health and safety, including monthly audits and risk reduction actions.
Team Management and Leadership
- Uphold the organisation’s vision, values, and behaviour framework.
- Lead, motivate, and develop staff across all levels.
- Oversee recruitment, onboarding, supervision, appraisals, training, and absence management.
- Ensure staff are trained and supported to meet role responsibilities.
- Promote effective communication across a large and dispersed workforce.
- Provide advice, guidance, and support to staff as required.
About You
We are looking for an experienced and compassionate leader with a strong background in health and social care management. You will be passionate about delivering high-quality, person-centred support for individuals with mental health and complex care needs. You will be an organised, proactive, and resilient manager who can confidently lead teams, manage operational performance, and maintain compliance within a regulated environment. Strong communication, leadership, and problem-solving skills are essential, alongside the ability to inspire and support a diverse workforce.
Essential Experience
- Minimum of 2 years’ experience in management within a health and social care setting.
- At least 2 years’ experience in an operational management role.
- Experience within supported living, domiciliary care, mental health, and complex care services.
- Proven experience managing and developing effective teams.
- Strong understanding of current legal and regulatory frameworks.
- Level 5 Diploma in Leadership for Health and Social Care (or equivalent), or willingness to work towards.
- Willingness to register with the CQC as Registered Manager.
- Full UK driving licence and access to own vehicle.
- Willingness to participate in an on-call rota.
Desirable
- Experience working with individuals with EUPD, Psychosis, Schizophrenia, Bipolar Disorder, and complex mental health presentations.
- Experience managing service growth and development.
- Experience engaging with commissioners and external stakeholders.
Skills
- Excellent leadership and people management skills.
- Strong organisational and operational management abilities.
- Effective communication and relationship-building skills.
- Ability to manage competing priorities in a fast-paced environment.
- Problem-solving and decision-making capabilities.
- Strong understanding of safeguarding and compliance requirements.
- Ability to motivate, support, and develop teams.
Why Join Stepping Stones Services?
- Salary of £42,000 – £45,000 per annum (depending on experience).
- Full-time permanent position – 40 hours per week, Monday to Friday (9am–5pm).
- Comprehensive Training – Access to the Optimo Learning Academy for ongoing development and support.
- Career Progression – Opportunities within a growing organisation.
- Supportive Team Environment – Join a friendly and collaborative team.
- Employee Assistance Programme – 24/7 professional support via Health Assured.
- Reward Gateway – Access to retail discounts and recognition benefits.
- £500 Refer a Friend Scheme.
- Paid Birthday Leave – An additional paid day off for your birthday.
Additional Information
- Start date available ASAP.
- Participation in an on-call rota is essential.
- Enhanced DBS clearance required.
- Full UK driving licence and access to own vehicle essential.
- This is an on-site role based in South Yorkshire (Bradford).
- Travel may occasionally be required to meet operational needs.
Registered Manager in London employer: Optimo Care Group Ltd
Stepping Stones Services, part of Optimo Care Group, is an exceptional employer dedicated to providing high-quality, person-centred care in West Yorkshire. With a strong focus on employee development through the Optimo Learning Academy, a supportive team environment, and opportunities for career progression, we empower our staff to make a meaningful impact in the lives of individuals with complex mental health needs. Join us to be part of a compassionate workforce that values professionalism and compliance while fostering a culture of collaboration and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Registered Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and social care sector. Attend local events or online webinars to meet people who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching Stepping Stones Services and their approach to care. Think about how your experience aligns with their values and be ready to share specific examples of your leadership and management skills.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to the recruitment team at Stepping Stones Services through our website. Express your interest and ask about potential opportunities.
✨Tip Number 4
Practice your interview skills with a friend or mentor. Focus on articulating your experience in managing teams and delivering high-quality care. The more comfortable you are, the better you'll perform when it counts!
We think you need these skills to ace Registered Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in health and social care management. We want to see how your skills align with the role of Registered Manager, especially your background in supporting individuals with complex needs.
Showcase Your Leadership Skills:As a Registered Manager, you'll be leading a diverse team. Use your application to demonstrate your leadership style and any successful team management experiences. We love to see examples of how you've motivated and developed staff in the past!
Highlight Compliance Knowledge:Since compliance is key in this role, make sure to mention your understanding of the Health & Social Care Act and CQC regulations. We’re looking for someone who can maintain high standards, so don’t shy away from sharing relevant experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Stepping Stones Services!
How to prepare for a job interview at Optimo Care Group Ltd
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of a Registered Manager. Brush up on your knowledge of mental health conditions like EUPD and Bipolar Disorder, as well as the legal frameworks surrounding care services. This will show that you’re not just qualified, but genuinely passionate about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated staff or improved service delivery. Being able to demonstrate your leadership style and how it aligns with the organisation’s values will set you apart.
✨Communicate Effectively
Practice clear and concise communication. You’ll need to build relationships with various stakeholders, so be ready to discuss how you’ve managed these interactions before. Highlight your problem-solving skills and how you’ve navigated challenges in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, ongoing training opportunities, or how the organisation measures success. This shows your interest in the role and helps you gauge if it’s the right fit for you.
