At a Glance
- Tasks: Create engaging documentation for developers and end users in a fast-paced environment.
- Company: Join Optimizely, a leader in digital experience optimisation with a vibrant culture.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team that values collaboration and continuous improvement.
- Why this job: Make an impact by translating complex tech into clear content that empowers users.
- Qualifications: 2-4 years of documentation experience and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands.
Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. Join us and become part of a company that's empowering people to unlock their digital potential!
The Optimizely Documentation team is looking for a developer-focused Technical Writer II to help create content for end users and developers. You will work in a fast-paced, Agile environment with subject matter experts from the Product and Engineering teams, and partner with teams like Education, Onboarding, Enablement, and Customer Success to ensure product documentation is accurate, up-to-date, and meets users’ needs.
Job Responsibilities- Organize, design, and create end user and developer documentation, including API and SDK documentation as well as developer walkthroughs.
- Translate complex technical topics into clear, concise language and create effective visual aids.
- Adhere to style guide standards.
- Follow product release cycles and collaborate with Product/Engineering teams to determine the impact on existing documentation or need for new documentation.
- Flag documentation quality issues and suggest improvements to the Product/Engineering team.
- Manage documentation tasks across multiple projects, including contributing to major product launches, and communicating progress to the documentation team and manager.
- Develop and maintain up-to-date knowledge of assigned Optimizely software products.
- Actively contribute to team meetings, including retrospectives and style guide meetings.
- Use AI-assisted tools for drafting, reviewing, and improving documentation, ensuring all output meets quality standards through critical evaluation before publishing.
- Help refine existing documentation skills for AI-assisted workflows.
- 2-4 years of related documentation experience in a fast-paced or Agile environment.
- Comfortable using Git-based workflows.
- Proficient with Markdown and HTML.
- Ability to grasp technical concepts quickly and curious to learn new technologies.
- Understanding of Agile software development processes, including writing user stories and managing tasks in an iterative environment.
- Strong communication skills, including writing, editing, and diagramming.
- Knowledge of Standard American English grammar and technical writing style norms.
- Ability to listen actively and ask relevant questions.
- Ability to work as a productive team member to handle multiple concurrent projects, prioritize work under pressure, work independently to research and complete assigned projects, and adhere to team processes.
- Experience with Cloud/SaaS/PaaS.
- Experience with content management systems, A/B testing, or statistical analysis.
- Experience with Optimizely products (Content Management System, Feature Experimentation, Web Experimentation, Analytics).
- Experience with Claude code, GitHub workflows, Archbee, and Jira.
- Familiarity with multiple software development lifecycles.
- Ability to read and understand code samples.
- Proficiency in HTML and CSS.
- Experience with OpenAPI Specification (Swagger).
Bachelor’s Degree in English, Technical Writing, Technical Communication, Computer Science, or equivalent professional experience, required.
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Technical Writer employer: Optimizely
At Optimizely, we pride ourselves on being an exceptional employer that champions innovation and collaboration in a dynamic work environment. Our commitment to employee growth is evident through continuous learning opportunities and a culture that values every voice, ensuring that our diverse team thrives together. Located in a vibrant setting, we offer the chance to work with cutting-edge technology while contributing to meaningful projects that empower businesses worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Writer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optimizely on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Optimizely's products. Understand their features and how they help businesses. This will show you're genuinely interested and ready to contribute from day one.
✨Tip Number 3
Show off your writing skills! Bring samples of your best documentation work to the interview. Make sure they highlight your ability to simplify complex topics, as that's key for a Technical Writer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Optimizely team.
We think you need these skills to ace Technical Writer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Writer role. Highlight your experience with documentation in Agile environments and your familiarity with tools like Git and Markdown. We want to see how your skills align with our mission at Optimizely!
Showcase Your Writing Skills:Since this is a writing position, include samples of your previous work that demonstrate your ability to translate complex technical topics into clear, concise language. We love seeing effective visual aids too, so don’t hold back on those!
Be Authentic:Let your personality shine through in your application. At Optimizely, we value collaboration and diverse voices, so don’t be afraid to share your unique perspective and experiences. We’re looking for team players who can contribute to our dynamic culture!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll get a feel for our company culture while you’re there. Good luck!
How to prepare for a job interview at Optimizely
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Optimizely's products and services. Familiarise yourself with their documentation style and any recent updates. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Writing Skills
Bring samples of your previous work that demonstrate your ability to translate complex technical topics into clear, concise language. If possible, include examples of API or SDK documentation you've created, as this is particularly relevant for the role.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, the Agile processes they follow, and how they measure the success of their documentation. This shows that you’re genuinely interested in the role and eager to contribute to the team.
✨Be Ready to Collaborate
Since the role involves working closely with various teams, be prepared to discuss your experience in collaborative environments. Share examples of how you’ve successfully worked with developers or product teams to enhance documentation quality.
