Senior Customer Success Manager

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Location: London, GB, WC2N 4JS Nashua, US, 3063 Stockholm, SE, 111 47 Austin, US, 78705
At Optimizely, we\’re on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.
At our core, we believe work is about more than just numbers — it\’s about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the \”One Optimizely\” spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.
Join us and become part of a company that\’s empowering people to unlock their digital potential!
To get a sneak peek into our culture, find us on Instagram: @optimizely
Introduction The role of the Senior Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals, creating qualified upsell leads and overall relationship management within the assigned client base.
As a Senior CSM within the organization, this role will be responsible for driving growth while demonstrating the ability to adapt to changing market and customer demands. The Senior CSM will be responsible for identifying new software and services opportunities within assigned client base while driving increasing renewals performance. This role will be accountable for driving financial performance including revenue and margin growth
Job Responsibilities Actively prospect and grow existing customers recurring revenue within the customer base
Up-sell Education and Expert Services and Cross-sell additional products
Achieve and exceed sales objectives within defined accounts and assigned territory
Engage, strategize, and cultivate deep relationships with senior level executives at client companies
Manage renewal pipeline and provide timely and accurate forecast reports
Maintain professional and technical knowledge of Optimizely\\\’s Commerce products
Proactively provide smart client research and industry specific information
Perform sales presentations to position products and services to the customer’s specific needs
Identify, develop, and maintain long-term constructive and effective client relationships
Maintain contact regular contact with client regarding