Manager, Software Engineering

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.

We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

In this role, you will:

• Lead a group of engineers in delivering software solutions for a broad set of product lines, which may include product ownership across varied domains.
• Maintain backlog and priorities together with product management, UX and other stakeholders.
• Drive the planning, scheduling, and execution of the backlog in for the team using a sprint-based process.
• Handle customer escalations and incidents, working through CSMs and other customer facing functions as well as directly with customers to ensure quick resolution of customers issues, leading the team in resolving those issues.
• Organize and collaborate across multiple teams to achieve cross-functional objectives.
• Delegate tasks to capable team members and facilitate collaboration in the team, leading by example but also be an arbiter of technical decision-making, quality, and maintainability.
• Ensure the team develops, maintains, tests, documents, and supports Optimizely’s products and services using good engineering practices to achieve high quality and support long-term lifecycle of the products/services.
• Make high-judgement decisions around technology, strategy, customer success, and personnel in situations where there may be many opposing priorities.
• Promote the professional and personal growth of team members, through performance management and skills development, one-on-ones.
• Manage salary and recruitment for the team.
• Steadily pursue self-improvement, particularly in the areas of management, engineering leadership and application of AI to all your work.

About You:

• You are a strong technical project manager with excellent planning and facilitation skills and significant experience leading agile teams.
• You are a strong people leader who can apply different strategies and methods, adapting to the situation at hand.
• You take ownership, both for driving projects to completion and for the continuous success of the team and the products you develop.
• You have a deep understanding of engineering best practices, performance, reliability, scalability, security, and reusability tactics and strategies.
• You have expertise in building and maintaining software products and/or frameworks and/or services, ideally building SDKs and reference implementations promoting best practices.
• You have broad and deep software engineering knowledge, ideally both in front-end and back-end development, and can manage a full stack team with different individual specialties.
• You have experience collaborating with product leaders and stakeholders in software companies to maintain a team’s backlog.
• You understand the business perspective and can set and follow priorities balancing tactical and strategic investment.
• You have excellent communication and cross-collaboration skills.
• You have experience using AI for coding and/or non-coding tasks and are continuously adopting new AI tools in your workflows.
• You have 10+ years of software product engineering or relevant experience.
• You have 2+ years of engineering management experience.
• Experiences with the following technologies are advantageous: Designing and building solutions based on Optimizely CMS, Graph QL, NextJS, Git, Jira.

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.