Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional onboarding experiences for clients across EMEA.
- Company: Join a forward-thinking software company focused on customer success and innovation.
- Benefits: Enjoy a competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by driving customer satisfaction and leading a high-performing team.
- Qualifications: 7+ years in project management with strong leadership and communication skills.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
The Manager, Engagement Management (M3) leads a high-performing team of Engagement Managers across EMEA (UK, Germany, Amsterdam, and Dhaka), scaling delivery excellence for product onboardings. You’ll balance people leadership (80%) with direct customer engagement (20%) —owning a small strategic onboarding portfolio while coaching, resourcing, and developing the team to exceed outcomes and utilization targets. This role sits within Customer Success’s Onboarding organization and is pivotal to timetovalue, CSAT, and growth through service attach
Job Responsibilities
Lead & develop the EMEA EM team (≈80%)
- Coach, grow, and performancemanage a distributed team; keep a strong bias toward internal mobility to maintain cohesion across regions.
- Manage capacity and utilization: assign onboardings, forecast, and approve weekly/monthly time in Kantata; ensure EMs meet ~60% utilization.
- Maintain operational cadence: project hygiene, EOM finance processes, holiday approvals for customer continuity, and leadership updates.
- Drive continuous improvement: lead/co-lead internal transformation initiatives; champion cross-product enablement and cross-training; share best practices.
- Elevate outcomes: improve timetovalue, project progression, CSAT ≥ 4.0, and newhire timetoproductivity (target ~60% customer engagement by months 3–4).
Engage directly with customers (≈20%)
- Own a focused onboarding portfolio from sales handoff to golive; manage scope, risk, timelines, and stakeholder expectations.
- Serve as an executive-level escalation point; communicate clearly with technical and non-technical audiences.
- Promote adoption and value using Microsoft Teams, Salesforce, Kantata, Zendesk, Jira, and Gainsight.
Cross-functional & regional collaboration.
- Partner with Sales, CSMs, Product, Engineering, and SMEs to deliver structured onboarding programs with defined goals and timelines; align to Optimizely One and regional nuances.
- Championscoping quality (T&M/fixed) and help expand/attach services where appropriate.
Knowledge and Experience
- Over 7+ years of project management and strategy experience, including 4-5 years as a Team Lead or manager in SaaS/PaaS with global client delivery.
- PMP or PRINCE2 certification required.
- Strong requirements discovery and complex project planning skills; mastery of Agile, hybrid, and Waterfall.
- Proven executive-level communication; able to translate technical and business concepts for non-technical audiences.
- Cross-functional track record (Sales, Engineering, Marketing, Product).
- Scoping & selling (services attach/expansion) experience is a significant plus.
- Excellent problem-solving, critical thinking, and analytical skills; steady under shifting priorities.
- Travel up to 25%
- Excellent verbal and written English.
Education
Bachelor’s degree strongly preferred or equivalent experience.
#J-18808-Ljbffr
Manager, Engagement Management employer: Optimizely
Contact Detail:
Optimizely Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Engagement Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could get your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Manager, Engagement Management role. Keep it concise but impactful—show them why you’re the one they need on their team.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Manager, Engagement Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in project management and team leadership, especially in SaaS/PaaS environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team's success. Be sure to mention any relevant experience with customer engagement and onboarding.
Showcase Your Communication Skills: Since this role involves engaging with customers and cross-functional teams, make sure your written application reflects your ability to communicate clearly and effectively. We love candidates who can translate complex ideas into simple terms!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Optimizely
✨Know Your Team and Their Needs
Before the interview, take some time to research the current team dynamics and challenges they might be facing. Understanding how to lead and develop a high-performing team is crucial for this role, so think about how you can demonstrate your experience in coaching and performance management.
✨Showcase Your Project Management Skills
Be ready to discuss your project management experience, especially in SaaS/PaaS environments. Prepare specific examples of how you've successfully managed complex projects, utilised Agile methodologies, and improved outcomes. This will show that you have the skills needed to drive continuous improvement.
✨Communicate Clearly and Confidently
Since this role involves engaging with both technical and non-technical audiences, practice explaining complex concepts in simple terms. During the interview, focus on your executive-level communication skills and provide examples of how you've effectively communicated with diverse stakeholders.
✨Demonstrate Your Technical Fluency
Brush up on your knowledge of relevant tools and technologies like Microsoft Teams, Salesforce, and Jira. Be prepared to discuss how you've used these tools in past roles to enhance project delivery and customer satisfaction. Showing your technical fluency will set you apart as a candidate who can hit the ground running.
