At a Glance
- Tasks: Create engaging documentation for developers and end users in a fast-paced environment.
- Company: Join Optimizely, a leader in digital experience optimisation with a vibrant culture.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team that values collaboration and continuous improvement.
- Why this job: Make an impact by translating complex tech into clear content that empowers users.
- Qualifications: 2-4 years of documentation experience and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.
At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.
Join us and become part of a company that's empowering people to unlock their digital potential!
The Optimizely Documentation team is looking for a developer-focused Technical Writer II to help create content for end users and developers. You will work in a fast-paced, Agile environment with subject matter experts from the Product and Engineering teams, and partner with teams like Education, Onboarding, Enablement, and Customer Success to ensure product documentation is accurate, up-to-date, and meets users’ needs.
Job Responsibilities- Organize, design, and create end user and developer documentation, including API and SDK documentation as well as developer walkthroughs.
- Translate complex technical topics into clear, concise language and create effective visual aids.
- Adhere to style guide standards.
- Follow product release cycles and collaborate with Product/Engineering teams to determine the impact on existing documentation or need for new documentation.
- Flag documentation quality issues and suggest improvements to the Product/Engineering team.
- Manage documentation tasks across multiple projects, including contributing to major product launches, and communicating progress to the documentation team and manager.
- Develop and maintain up-to-date knowledge of assigned Optimizely software products.
- Actively contribute to team meetings, including retrospectives and style guide meetings.
- Use AI-assisted tools for drafting, reviewing, and improving documentation, ensuring all output meets quality standards through critical evaluation before publishing.
- Help refine existing documentation skills for AI-assisted workflows.
- 2-4 years of related documentation experience in a fast-paced or Agile environment.
- Comfortable using Git-based workflows.
- Proficient with Markdown and HTML.
- Ability to grasp technical concepts quickly and curious to learn new technologies.
- Understanding of Agile software development processes, including writing user stories and managing tasks in an iterative environment.
- Strong communication skills, including: Writing, editing, and diagramming.
- Knowledge of Standard American English grammar and technical writing style norms.
- Ability to listen actively and ask relevant questions.
- Ability to work as a productive team member to handle multiple concurrent projects, prioritize work under pressure, work independently to research and complete assigned projects, and adhere to team processes.
- Experience with Cloud/SaaS/PaaS.
- Experience with content management systems, A/B testing, or statistical analysis.
- Experience with Optimizely products (Content Management System, Feature Experimentation, Web Experimentation, Analytics).
- Experience with Claude code, GitHub workflows, Archbee, and Jira.
- Familiarity with multiple software development lifecycles.
- Ability to read and understand code samples.
- Proficiency in HTML and CSS.
- Experience with OpenAPI Specification (Swagger).
- Bachelor’s Degree in English, Technical Writing, Technical Communication, Computer Science, or equivalent professional experience, required.
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Technical Writer in London employer: Optimizely
At Optimizely, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Technical Writer, you'll be part of a collaborative team that values innovation and continuous improvement, with ample opportunities for professional growth in a fast-paced, Agile environment. Our commitment to diversity and employee well-being, combined with our industry-leading position in MarTech, makes Optimizely an exceptional employer for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Writer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optimizely on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Optimizely's products. Understand their features and how they help businesses. This will show you're genuinely interested and ready to contribute from day one.
✨Tip Number 3
Show off your writing skills! Bring samples of your best documentation work to the interview. Make sure they highlight your ability to simplify complex topics, as that's key for a Technical Writer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Optimizely team.
We think you need these skills to ace Technical Writer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Writer role. Highlight your experience with documentation, Agile environments, and any relevant tools like Git or Markdown. We want to see how you fit into our mission!
Showcase Your Writing Skills:Since this is a writing position, include samples of your work that demonstrate your ability to translate complex topics into clear, concise language. If you've created API or SDK documentation before, that's a big plus for us!
Be Authentic:Let your personality shine through in your application. We value a dynamic culture where every voice is heard, so don’t hesitate to share your unique perspective and experiences that make you a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Optimizely
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Optimizely's products and services. Familiarise yourself with their API and SDK documentation, as well as any recent updates or features. This will not only show your enthusiasm but also help you answer technical questions confidently.
✨Showcase Your Writing Skills
Prepare samples of your previous documentation work that highlight your ability to translate complex technical topics into clear, concise language. Bring examples that demonstrate your proficiency in Markdown and HTML, as well as any visual aids you've created. This will give the interviewers a tangible sense of your skills.
✨Emphasise Collaboration
Optimizely values teamwork, so be ready to discuss how you’ve collaborated with product and engineering teams in the past. Share specific examples of how you’ve contributed to team meetings or retrospectives, and how you’ve managed documentation tasks across multiple projects.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the team dynamics at Optimizely. Inquire about their Agile processes, how they handle documentation quality issues, or how they incorporate AI-assisted tools in their workflows. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
