At a Glance
- Tasks: Help customers unlock AI-driven workflows and enhance their digital experiences with Optimizely.
- Company: Join a leading MarTech company empowering over 10,000 businesses globally.
- Benefits: Enjoy a dynamic culture, professional growth opportunities, and meaningful rewards.
- Other info: Diverse team culture focused on continuous improvement and employee empowerment.
- Why this job: Be at the forefront of AI innovation and make a real impact on customer success.
- Qualifications: 2+ years in customer consultation or product adoption; strong collaboration skills required.
The predicted salary is between 60000 - 80000 € per year.
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands.
Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.
As the Optimizely AI (Opal) & AI-focused Adoption Advisor you will leverage your experience in consultative customer service/sales, solution optimization, and strong project management to help customers identify and implement Opal- and AI-driven workflows that increase the value they realize from their Optimizely DXP solutions. You will become a subject matter expert in Opal’s AI capabilities and its connection to Experimentation, CMS, CMP, ODP, and the broader Optimizely ecosystem.
Job Responsibilities
- Build on previous product experience, cross-functional partnerships, and internal learning to become a subject matter expert in Opal and core AI use cases across Optimizely’s products.
- Deliver white glove customer experiences by consulting directly with high-risk or low-adoption accounts to assess their Opal usage, identify blockers, evaluate AI workflow maturity, and provide actionable guidance.
- Provide strategic guidance to support the adoption of Opal and product-embedded AI features, driving full value realization and helping customers implement scalable, efficient processes powered by AI.
- Support a unified customer experience by collaborating with Product, Customer Success, Onboarding/Education, and Professional Services to drive outcome-focused value through Opal’s capabilities and integration across the Optimizely suite.
- Manage all aspects of Opal adoption including scorecard analysis, maturity assessments, industry benchmarking, identification of AI-driven opportunities, and recommendations for future product functionality or workflow optimization.
- Maintain and provide comprehensive reporting on key business impacts including Opal adoption trends, credit usage patterns, churn reduction, and overall customer value outcomes tied to AI workflows.
- Help drive a continuous improvement environment by identifying opportunities to simplify and streamline Opal-related processes, playbooks, and cross-functional recommendations.
Knowledge And Experience
- 2+ years of experience in customer consultation, product adoption, professional services, marketing technology, data-driven optimization, or AI/automation workflows.
- Strong collaboration and communication skills at all levels of an organization, including end users, vendors, management, and executives.
- Able to successfully manage and execute on AI-driven customer projects end-to-end in a fast-paced, dynamic environment.
- Experience working with data, analytics, or workflow automation tools (Opal, ChatGPT, or similar AI platforms preferred), with strong organization and attention to detail.
- Able to translate business problems into AI workflows or automation recommendations that improve productivity, insights, or decision-making.
- Comfortable working with structured and unstructured data and evaluating customer readiness, use cases, and adoption signals across multiple products.
- Work efficiently in a dynamic setting engaging with numerous customers and supporting them through AI onboarding, enablement, and value realization.
- Experience working with global customers preferred.
Education
- Bachelor's Degree or equivalent work experience.
Competencies
- Championing Customer Needs
- Displaying Technical Expertise
- Driving for Results
- Establishing Relationships
- Prioritizing and Organizing Work
Our culture is the most important thing we offer. We continuously aim to provide a high-growth space, both virtually and in person, where you can do your best work and, in the process, unlock your boundless potential. We are dedicated to providing meaningful rewards and development opportunities for our employees, recognizing performance and creating a supportive working environment. Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Senior Value & Adoption Advisor - Opal (AI) in London employer: Optimizely
At Optimizely, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to unlock their full potential. As a Senior Value & Adoption Advisor, you will benefit from meaningful development opportunities, a collaborative environment, and the chance to work with cutting-edge AI technologies in a global setting. Join us in shaping the future of digital experiences while enjoying a supportive atmosphere that values every voice and encourages continuous growth.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Value & Adoption Advisor - Opal (AI) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optimizely on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Value & Adoption Advisor role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by diving deep into Optimizely's products, especially Opal and its AI capabilities. Show us that you understand how these tools can drive customer success. Bring specific examples of how you've used similar technologies in your past roles to back up your claims.
✨Tip Number 3
Practice your storytelling skills! We want to hear about your past experiences in a way that highlights your problem-solving abilities and customer-centric approach. Use the STAR method (Situation, Task, Action, Result) to structure your answers and keep it engaging.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. Mention something specific from your conversation to remind us of your enthusiasm and fit for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Value & Adoption Advisor - Opal (AI) in London
Some tips for your application 🫡
Show Your Passion for AI:When you're writing your application, let your enthusiasm for AI and its potential shine through. We want to see how you can connect your experience with Opal and AI-driven workflows to the role. Make it personal and relatable!
Tailor Your Experience:Don’t just send a generic application! Highlight your relevant experience in customer consultation and product adoption. We love seeing how your past roles have prepared you for this position, so be specific about your achievements.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Optimizely
✨Know Your Stuff
Make sure you dive deep into Opal's AI capabilities and how they integrate with Optimizely’s products. Familiarise yourself with the common use cases and workflows, as well as the credit consumption model. This knowledge will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Customer-Centric Approach
Prepare examples of how you've delivered exceptional customer experiences in the past. Highlight your consultative skills and how you've helped clients overcome challenges. This role is all about building relationships, so be ready to discuss how you prioritise customer needs and drive adoption.
✨Be Data-Driven
Since this position involves working with data and analytics, come prepared to discuss your experience with these tools. Share specific instances where you've used data to inform decisions or optimise processes. This will show that you can translate business problems into actionable AI workflows.
✨Emphasise Collaboration Skills
Optimizely values teamwork, so be ready to talk about how you've successfully collaborated with cross-functional teams in the past. Discuss any projects where you worked closely with product, customer success, or professional services to achieve a common goal. This will highlight your ability to thrive in a dynamic environment.
