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- Tasks: Drive customer success and manage renewals while building strong client relationships.
- Company: Leading digital marketing firm with a focus on empowering digital potential.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Join a diverse team and make a real impact in the digital marketing space.
- Qualifications: 5+ years in client-facing roles and strong communication skills required.
- Other info: Collaborative environment that values innovation and teamwork.
The predicted salary is between 42000 - 84000 £ per year.
A leading digital marketing firm is seeking a Senior Customer Success Manager to drive customer success, manage renewals, and cultivate relationships within the assigned client base. This role involves actively growing customer revenue, achieving sales objectives, and engaging with senior executives.
Candidates should possess strong communication skills, 5+ years of experience in client-facing roles, and be well-versed in CRM tools.
Join a diverse team that empowers digital potential and fosters a collaborative environment.
Senior Customer Success Manager — Growth & Renewals in London employer: Optimizely
Contact Detail:
Optimizely Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager — Growth & Renewals in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the digital marketing space and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and be ready to discuss how your experience aligns with their goals. We want you to shine when you talk about driving customer success and managing renewals.
✨Tip Number 3
Showcase your CRM skills! Be ready to discuss specific tools you've used and how they've helped you achieve sales objectives. This is your chance to demonstrate your expertise and how it can benefit the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our diverse team.
We think you need these skills to ace Senior Customer Success Manager — Growth & Renewals in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Success Manager. Highlight your experience in client-facing roles and any achievements related to customer success and renewals. We want to see how you can drive growth!
Showcase Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your ability to engage with senior executives. We love seeing examples of how you've successfully navigated client relationships in the past.
Highlight Your CRM Experience: Mention any CRM tools you’ve used and how they’ve helped you manage customer relationships effectively. We’re looking for someone who can hit the ground running, so show us your tech-savvy side!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Optimizely
✨Know Your Numbers
As a Senior Customer Success Manager, you'll need to demonstrate your ability to drive revenue growth. Be prepared to discuss specific metrics from your previous roles, such as renewal rates and upsell percentages. This shows you understand the importance of numbers in customer success.
✨Master the Art of Communication
Strong communication skills are a must for this role. Practice articulating your thoughts clearly and confidently. Consider role-playing with a friend or using a mirror to refine your delivery. Remember, engaging with senior executives requires a polished approach.
✨Familiarise Yourself with CRM Tools
Since the job requires being well-versed in CRM tools, make sure you can discuss your experience with them. Brush up on the specific tools mentioned in the job description and be ready to explain how you've used them to enhance customer relationships and drive renewals.
✨Showcase Your Relationship-Building Skills
This role is all about cultivating relationships. Prepare examples of how you've successfully built rapport with clients in the past. Highlight any strategies you've used to maintain long-term partnerships, as this will resonate well with the interviewers.
