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For Companies At a Glance
- Tasks: Design and deploy AI-driven solutions for enterprise customers using Optimizely's innovative products.
- Company: Join a diverse and inclusive tech company focused on customer success.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Be the technical bridge that empowers businesses to harness the power of AI.
- Qualifications: 3+ years in a customer-facing technical role with strong problem-solving skills.
- Other info: Collaborate with cross-functional teams and enjoy a dynamic work environment.
The predicted salary is between 60000 - 80000 £ per year.
The customer-focused Senior Forward Deployed Engineer will be the technical bridge between Optimizely's innovative AI products and our enterprise customers. They will leverage deep technical expertise and communication skills to design, build, and deploy AI-driven solutions that seamlessly integrate with Optimizely's platforms, enabling customers to harness the power of AI.
Job Responsibilities
- Customer Consultation & Solution Design: Collaborate with customers to understand AI use cases, data needs, and integrations, assisting in translating objectives into technical plans leveraging Optimizely AI (Opal).
- Lead Technical Deployments: Participate in the configuration and deployment of Optimizely AI (Opal), interacting with Optimizely products and customer tech stacks via public APIs.
- Develop Custom Tools & Integrations: Support in the design and build of custom applications or connectors for AI workflows, especially Retrieval Augmented Generation (RAG), using Optimizely APIs and pre-trained AI models.
- Technical Troubleshooting & Optimization: Perform troubleshooting, debugging, and performance optimization for deployed AI solutions to ensure stability and efficiency.
- Technical Training & Enablement: Support workshops and knowledge transfer for customer teams to effectively use, manage, and extend Optimizely AI (Opal).
- Cross-Functional Collaboration: Collaborate effectively with Optimizely's Product, Engineering, and Customer Success teams to provide feedback and ensure alignment.
- Best Practices & Advocacy: Apply AI deployment best practices, understanding customer needs and aligning with Optimizely's product capabilities.
Knowledge and Experience
- Experience: 3+ years in a customer-facing technical role (e.g., Solutions Architect, Implementation Engineer, FDE) with a focus on software deployment and integration.
- Retrieval Augmented Generation (RAG): Familiarity with RAG concepts and experience with building tools/applications for RAG workflows (e.g., interacting with vector databases, embedding services, prompt engineering).
- Prompting Proficiency: Good understanding of prompting principles and best practices for optimizing AI model output.
- API & System Interaction: Proficiency in interacting with external systems via public APIs, including CRUD operations.
- Business Analysis: Experience in analyzing business requirements and translating them into technical solutions.
- Problem-Solving: Strong analytical and problem-solving skills for diagnosing and resolving complex technical issues.
- Communication: Strong verbal and written communication skills to articulate complex technical concepts to diverse audiences.
- Customer Focus: Customer-centric mindset, with ability to build rapport and contribute to customer success.
- Adaptability: Ability to quickly adapt to new technologies, product updates, and customer environments.
Preferred Skills
- Data Integration: Proficiency in data integration, transformation (ETL), and data governance techniques for AI solution consumption.
- Optimizely Product Knowledge: Experience with Optimizely products (CMS, CMP, Web Experimentation, Feature Experimentation, ODP).
- AI Deployment Expertise: Familiarity with AI solution deployment and integration in enterprise environments, including understanding data flow and system integration.
- Consulting Experience: Exposure to customer-facing engineering, solutions consulting, or technical pre-sales roles.
Education
- Bachelor's or Master's degree in Computer Science, Engineering, or related technical field.
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Forward Deployed Engineer employer: Optimizely
Contact Detail:
Optimizely Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forward Deployed Engineer
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, especially those who work at Optimizely or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills in action! If you’ve got a portfolio or some projects that highlight your experience with AI solutions, make sure to share them during interviews. It’s all about proving you can walk the walk, not just talk the talk.
✨Tip Number 3
Prepare for technical interviews by brushing up on your problem-solving skills. Practice common scenarios you might face as a Forward Deployed Engineer, especially around API interactions and troubleshooting. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Optimizely team.
We think you need these skills to ace Forward Deployed Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Forward Deployed Engineer role. Highlight your experience with AI solutions, customer interactions, and any relevant technical skills that align with what we’re looking for.
Showcase Your Problem-Solving Skills: In your application, don’t shy away from sharing examples of how you've tackled complex technical issues in the past. We love seeing how you approach challenges and find solutions, especially in customer-facing scenarios.
Communicate Clearly: Since this role involves a lot of communication, make sure your written application reflects your ability to articulate complex ideas simply. Use clear language and structure your thoughts logically to demonstrate your communication skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Optimizely
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI concepts, especially Retrieval Augmented Generation (RAG). Be ready to discuss how you've applied these principles in past roles and how they relate to the job at hand.
✨Show Off Your Problem-Solving Skills
Prepare examples of complex technical issues you've tackled in previous positions. Highlight your analytical skills and how you approached troubleshooting and optimisation, as this will resonate well with the role's requirements.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You'll need to articulate your ideas to diverse audiences, so think about how you can break down complex topics into digestible pieces during the interview.
✨Understand Customer Needs
Research the company and its products thoroughly. Be prepared to discuss how you would approach customer consultations and solution design, demonstrating your customer-centric mindset and ability to build rapport.