At a Glance
- Tasks: Manage hotel client relations and ensure successful onboarding of hospitality platforms.
- Company: Optimiser, a dynamic company in the heart of London.
- Benefits: Competitive salary, growth opportunities, and a vibrant work culture.
- Other info: Exciting career growth in a supportive team focused on client satisfaction.
- Why this job: Join a fast-paced environment and make a real impact on client success.
- Qualifications: 1+ years in hotel sales or MICE, with knowledge of PMS systems like Opera.
The predicted salary is between 29700 - 36300 £ per year.
Optimiser in London is searching for a Client Success Manager with a solid hospitality background.
This individual will manage relations with hotel clients, ensuring effective onboarding and integration of their hospitality business platform.
The role focuses on maximizing the client's success through ongoing support and best practices.
Candidates should have at least 1 year of experience in hotel sales or MICE departments and be familiar with PMS systems, especially Opera.
The position offers the chance to work in a fast-paced, growth-oriented environment with a focus on client satisfaction.
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Hospitality Client Success Manager – CRM & PMS expert employer: Optimiser
At Optimiser, we are committed to fostering a dynamic and inclusive work environment that empowers our employees to thrive. As a Client Success Executive in the heart of London, you will benefit from our strong focus on professional development, collaborative culture, and innovative technology solutions tailored for the hospitality industry. Join us to make a meaningful impact while enjoying competitive benefits and the opportunity to grow within a rapidly expanding SaaS company.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Client Success Manager – CRM & PMS expert
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Optimiser. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Optimiser
Don't be shy about reaching out to Optimiser directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Client Success Manager – CRM & PMS expert
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Optimiser and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Optimiser
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
