At a Glance
- Tasks: Manage hotel client relationships and ensure successful onboarding and product adoption.
- Company: Join Optimiser, a fast-growing SaaS company revolutionising hospitality operations.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities in a supportive environment.
- Why this job: Make a real impact in the hospitality industry while working with innovative technology.
- Qualifications: 1+ year experience in hotel Sales or MICE, with strong CRM knowledge.
The predicted salary is between 35000 - 45000 € per year.
Location: London
Experience: 1+ Year
About Us
Optimiser is a rapidly growing SaaS company offering innovative platforms including Optimiser CRM and Optimiser Touchpoint, designed to streamline operations, improve engagement and drive measurable results for businesses across industries. With a strong footprint in various industries, we pride ourselves on delivering highly configurable solutions tailored to each client’s needs.
Position Overview
Optimiser is seeking a Client Success Manager with a strong hospitality background to manage and grow relationships with our hotel clients. This role is ideal for someone who has worked within hotel Sales or MICE departments and understands the operational and commercial challenges hotels face. You will act as the primary point of contact for clients, ensuring successful onboarding, adoption, and ongoing utilisation of the Optimiser hospitality business platform, while delivering measurable value to their business.
Key Responsibilities
- Manage a portfolio of hotel clients and act as their primary point of contact
- Lead onboarding, implementation, and training for new clients
- Ensure smooth integration and usage of CRM with PMS (particularly Opera)
- Work closely with Sales, Marketing, and Revenue teams on the client side
- Provide ongoing support, guidance, and best practices to maximise product adoption
- Troubleshoot client issues and coordinate with internal technical teams for resolution
- Conduct regular account reviews and performance check-ins
- Identify upsell and cross-sell opportunities based on client needs
- Gather client feedback and work with Product teams to enhance the platform
- Support clients with campaign execution, segmentation, and CRM usage strategies
Requirements
- Minimum 1 year experience in a hotel Sales or MICE department
- Strong understanding of hotel operations and commercial functions
- Thorough knowledge of PMS systems (Property Management Systems)
- Hands-on experience with Opera PMS is essential
- Prior experience using a CRM system (hospitality CRM preferred)
- Strong troubleshooting and problem-solving skills
- Ability to understand and resolve both operational and technical issues
- Excellent communication and stakeholder management skills
- Highly organised with the ability to manage multiple clients/projects
Preferred Skills
- Experience working with hotel groups or multi-property environments
- Exposure to integrations (PMS, Channel Manager, Booking Engine, etc.)
- Understanding of guest journey, segmentation, and marketing automation
- Familiarity with MICE sales processes and event management workflows
What Success Looks Like
- Clients are fully onboarded and actively using the platform
- High client satisfaction and retention rates
- Strong product adoption across Sales
Client Success Manager – Hospitality employer: Optimiser
At Optimiser, we foster a dynamic and inclusive work culture that prioritises employee growth and development, making us an exceptional employer in the heart of London. As a Client Success Manager in the hospitality sector, you will benefit from our commitment to innovation and collaboration, with ample opportunities for professional advancement and the chance to make a tangible impact on our clients' success. Join us to be part of a forward-thinking team that values your expertise and supports your career journey in a thriving SaaS environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager – Hospitality
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the hunt for a Client Success Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Familiarise yourself with Optimiser's CRM and how it integrates with PMS systems like Opera. This will show that you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! As a Client Success Manager, you'll need to convey complex information clearly. Role-play with a friend or record yourself to refine your pitch and ensure you come across as confident and knowledgeable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Optimiser team and ready to make an impact in the hospitality sector.
We think you need these skills to ace Client Success Manager – Hospitality
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Success Manager in hospitality. Highlight your experience in hotel sales or MICE departments, and don’t forget to mention any hands-on experience with PMS systems like Opera.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client success in the hospitality sector. Share specific examples of how you've helped clients in the past and how you can bring that same energy to our team.
Showcase Your Problem-Solving Skills:In your application, give us a glimpse of your troubleshooting prowess. We want to know how you've tackled operational and technical challenges in previous roles, especially in a hotel environment.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Optimiser
✨Know Your Stuff
Make sure you brush up on your knowledge of hotel operations and the specific challenges they face. Familiarise yourself with PMS systems, especially Opera, as this will show that you understand the technical side of the role.
✨Showcase Your Experience
Be ready to share specific examples from your time in hotel Sales or MICE departments. Highlight how you've successfully managed client relationships and any measurable results you've achieved. This will demonstrate your capability to handle the responsibilities of the Client Success Manager role.
✨Prepare for Problem-Solving
Think of potential client issues you might encounter and how you would resolve them. Being able to articulate your troubleshooting skills and problem-solving strategies will impress the interviewers and show that you're proactive.
✨Engage with the Interviewers
Don’t just answer questions; engage in a conversation. Ask insightful questions about their current clients and how they measure success. This shows your genuine interest in the role and helps you understand their expectations better.
