Utilities Recharging Analyst in Bristol

About us
We are Optimised, a team of over 100 people driven by passion to create a positive impact and make a real difference in the world!

With offices across the UK and our team of engineers working nationwide, we pride ourselves on delivering impactful solutions to optimise the worlds transition to net zero and beyond.

We recognise that the climate emergency is the greatest challenge of our generation, and we are driven both personally and professionally to be a force for positive change.

We deliver a range of integrated energy and sustainability solutions spanning Net Zero, Utility Management and Energy Management that help our clients achieve their decarbonisation goals whilst delivering significant returns on investment.

As a certified B Corp, we place purpose before profit, upholding the highest standards of social and environmental performance, diversity, inclusion, and accountability in everything we do.

At Optimised, we know that our people are our greatest asset. That’s why we offer a flexible, fun, and supportive environment where everyone has the opportunity to perform to their best. We’re always looking for individuals who share our values and are passionate about making a positive impact.

As we continue to grow, we need more dedicated people to join our mission. If you are driven by purpose and ready to contribute to a better future, we would love to hear from you!

About the role
As a Recharging Analyst within Optimised, you will be part of the Recharging team, within the wider Utility Management team, responsible for providing a high level of customer satisfaction through accurate and effective service delivery.

The role will include entering and validating utility and energy invoices and meter reads in our data management system, recharging mobilisations, creating recharges for tenants, processing change of tenancies, creating various detailed reports for our clients and supporting the Sales Team with recharging opportunities.

We understand that candidates have varying experiences, and it is unlikely that all aspects of the role description will be an exact match. Please do not be deterred if that is the case - we would still welcome your application if you are passionate about our vision and have relevant experience.

• At least 2 years of professional experience either performing Utility Bureau or Recharging activities within the Industrial & Commercial utilities market as well as a good knowledge of metering.
• Strong understanding of all components of an electricity, gas and water bill.
• Strong analytical skills and attention to detail.
• Excellent communication skills - having the ability to communicate complex utility issues with suppliers, clients and internal stakeholders.
• Strong working knowledge of Microsoft Office applications, especially Excel - be confident to manipulate data, formatting data, creating and reviewing formulas.
• Customer Service Experience - strong investigation skills and the ability to follow queries through from the start to the end.
• Proactive attitude that brings drive, energy and passion to the role.
• Promotes a culture of inclusivity.
• Passionate about social or environmental issues with a mission-driven mindset.
• Problem Solving.
• Eligibility to work in the UK.
• Purpose driven mindset.
• An open and approachable manner, backed up by high moral and ethical standards.
• Passion for social or environmental issues.
• Proactive attitude that brings drive, energy and passion to the role.
• The ability to work in a fast-paced environment and be a strong team player.
• Exceptional communication and interpersonal skills with the ability to build strong relationships both digitally and in person.