Energy Billing Analyst in Bristol

We are Optimised, a team of over 100 people driven by passion to create a positive impact and make a real difference in the world! With offices across the UK and our team of engineers working nationwide, we pride ourselves on delivering impactful solutions to optimise the world's transition to net zero and beyond. We recognise that the climate emergency is the greatest challenge of our generation, and we are driven both personally and professionally to be a force for positive change.

We deliver a range of integrated energy and sustainability solutions spanning Carbon Impact, Utility Management and Building Optimisation that help our clients achieve their decarbonisation goals whilst delivering significant returns on investment. As a certified B Corp, we place purpose before profit, upholding the highest standards of social and environmental performance, diversity, inclusion, and accountability in everything we do.

At Optimised, we know that our people are our greatest asset. That’s why we offer a flexible, fun, and supportive environment where everyone has the opportunity to perform to their best. We’re always looking for individuals who share our values and are passionate about making a positive impact. As we continue to grow, we need more dedicated people to join our mission. If you are driven by purpose and ready to contribute to a better future, we would love to hear from you!

About the role: We are looking for an individual with experience in the energy industry with a love for data, detail and building relationships to join us. Should you be new to the industry, an experience of working within a finance or data driven role, including invoicing and/or billing would be beneficial. As a Bureau Analyst, you will play a key role in validating utility invoices and meter readings, generating insightful reports, and ensuring seamless tenancy changes for our clients. We are seeking someone who thrives in a data-driven environment. You should be highly detail-oriented, proactive, and confident in communicating with clients and stakeholders at all levels.

Job requirements:

• Previous experience of working as a bureau analyst and/or a solid understanding of all components of a utilities bill or metering would be highly desirable
• Analytical skills with an interest in detail
• A strong working knowledge of Microsoft Excel, with the confidence to manipulate and format data using formulas
• Excellent communication skills, with the ability to discuss and resolve complex issues with suppliers, clients and internal stakeholders alike both digitally and in person
• Thrive in learning and adapting to new systems as we drive ongoing innovation and improvement
• Eligibility to work in the UK
• An open and approachable manner, backed up by high moral and ethical standards
• Proactive attitude that brings drive, energy and passion to the role
• The ability to work in a fast-paced environment and be a strong team player
• Strong resilience and positivity particularly in challenging situations
• Accountability to yourself and others

Job responsibilities:

• Provide an excellent client experience to internal and external stakeholders
• Check invoices and tariff-based validation on all components of electricity, gas and water invoices
• Maintain internal systems with accurate energy and client data
• Analyse invoices and costs against previous periods and review and identify anomalies
• Raise queries and resolve errors with suppliers when invoices are incorrect
• Process and follow up on change of tenancies
• Produce portfolio-wide reports and deliver to clients
• Drive continual improvement in our billing systems and processes

Benefits:

• EV car and cycle to work schemes available
• 25 days annual leave increasing to 28 days with length of service (+ bank holidays)
• Option to buy/sell up to 3 days holiday each year
• Contributory pension scheme (5% Matched)
• Life Insurance
• Private Medical Insurance
• Enhanced Family Leave policies
• Award-winning Employee Assistance Helpline and Online GP Service
• Annual Railcard
• Annual flu jab and eye test
• A professional development and sustainability allowance
• 2 x sustainable holiday travel days
• 1 day off paid each year to volunteer for a charity of your choice
• Up to one professional membership fee paid for by the Company each year
• Reward for introductions scheme

If you are interested and think you can help us achieve our mission to net zero we would love to receive your application. If you have any queries regarding the role before applying please contact us at careers@optimised.net

Inclusive Employment: We are committed to creating an inclusive and flexible working environment, that promotes diversity. We encourage you to apply even if you may not have all the experience listed in the advert or seeking an alternative working pattern. We recognise that talent comes in various forms, and we are committed to providing opportunities that create an environment of growth, diversity, and inclusion for everyone.

Accommodations: If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. In your application, please feel free to note which pronouns you use.