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- Tasks: Handle calls and emails, ensuring top-notch customer service for clients.
- Company: Prestigious financial services business with a high-performing team.
- Benefits: Competitive salary, free parking, 23 days holiday, and regular staff socials.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in phone-based customer service and strong communication skills.
- Other info: Hybrid work options and fantastic career development opportunities.
The predicted salary is between 28750 - 28750 £ per year.
This is a great opportunity to join a high performing and established Customer Service team in one of the most prestigious financial services businesses based in the Altrincham area of Trafford!
You will be responsible for handling calls and emails for existing clients and ensuring they always receive a world class customer service experience with every interaction!
The package for Customer Service Advisor:
- A basic salary of £28,750
- Free onsite parking
- 23 days holiday plus bank holidays and your birthday off
- Enhanced maternity/paternity & pension
- Regular all expenses paid staff socials, discounted gym membership, access to wellbeing platform, paid study leave and annual salary review
- Amazing offices based in Altrincham, Trafford
- Fantastic career development opportunities
The role of Customer Service Advisor:
- Handling inbound calls from customers and dealing with their enquiries
- Understanding complex queries they have and solving any problems they may have
- Providing accurate information and ensuring that SLA’s and guidelines are adhered to at all times
- Ensuring a smooth customer service experience for all clients
What we’re after for the Customer Service Advisor:
- Experience in working in a phone based customer service role
- Experience of working in a fast environment where multi-tasking and working under pressure is the norm!
- Someone who is customer service focussed with good written and verbal communication skills
Does this Altrincham based opportunity of Customer Service Advisor sound up your street? Please apply now for immediate consideration.
Customer Service Advisor in Trafford employer: Optimise Talent Ltd
Contact Detail:
Optimise Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Trafford
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being clear, concise, and friendly – just like you'd want to be with customers.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. Having a few examples ready can really impress during your interview!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor in Trafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to show us you’re the perfect fit for the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your background makes you an ideal candidate. Keep it concise but engaging!
Showcase Your Communication Skills: Since we’re looking for someone with great written communication skills, make sure your application is clear and free of errors. This is your first impression, so let your personality come through while keeping it professional!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Optimise Talent Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Common Customer Service Scenarios
Since the role involves handling customer queries, prepare for situational questions. Think about how you would handle difficult customers or complex inquiries. Practising these scenarios can help you articulate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, focus on speaking clearly and confidently. Use examples from your past experiences to demonstrate your ability to communicate effectively, both verbally and in writing.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
