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- Tasks: Provide top-notch technical support and solve customer inquiries.
- Company: Join a global leader known for innovation and excellence.
- Benefits: Collaborate with a dynamic team and enhance your technical skills.
- Why this job: Make a real impact on customer experiences and contribute to a leading brand's success.
- Qualifications: Engineering qualifications and practical experience are essential.
- Other info: Flexibility to travel within the UK is required.
The predicted salary is between 28800 - 43200 £ per year.
Optimise by Recruitment is excited to partner with a global organisation known for innovation and excellence. We’re looking for a Technical Support Coordinator to join their team and play a key role in providing outstanding technical support in their after-sales department.In this role, you will handle technical enquiries, working closely with the Technical Support Team Leader to solve challenges and develop a platform for sharing knowledge. This is a great opportunity to combine your technical skills with problem-solving abilities to improve customer experiences and contribute to the success of a leading brand.What You’ll DoAs a Technical Support Coordinator, you will help ensure the highest levels of customer service and team performance. Your responsibilities will include: Managing technical enquiries from both internal teams and customers to improve service and satisfaction. Analysing technical data through a remote support system to find ways to improve engineer
performance. Working with the team leader to solve more complex issues. Supporting the remote diagnostic system and helping to develop it further for a sustainable future. Building in-depth knowledge of the company’s products and using that knowledge to provide effective support. Communicating with customers and colleagues using various methods, including phone, video calls, and remote tools, to resolve enquiries. Collaborating with different teams and stakeholders to provide excellent technical support.About YouWe are looking for someone who enjoys solving problems, has strong technical skills, and works well in a team. You should have: Engineering qualifications, such as NVQ or City & Guilds, along with practical engineering experience. Good communication skills and the ability to explain technical issues clearly. Confidence using IT systems and analysing data to create detailed reports. * A team-focused attitude and the ability to work closely with
others. A proactive mindset to identify and suggest improvements. Flexibility to travel within the UK when required. * A full UK driving license.If this role sounds like the perfect fit for you, we would love to hear from you. Apply now to join a team that is setting new standards in technical support
Technical Support Coordinator employer: Optimise Talent Ltd
Contact Detail:
Optimise Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Coordinator
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding the technical aspects of what they offer will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your problem-solving skills. Be prepared to discuss specific examples where you've successfully resolved technical issues, as this will showcase your ability to handle the challenges of the role.
✨Tip Number 3
Practice your communication skills. Since you'll be interacting with customers and colleagues through various methods, being able to clearly explain technical issues is crucial. Consider role-playing scenarios to enhance your confidence.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Technical Support Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technical Support Coordinator position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your engineering qualifications and any practical experience you have. Be specific about how your background aligns with the technical support role and the skills mentioned in the job description.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities. Mention specific instances where you successfully resolved technical issues or improved processes, as this is a key aspect of the role.
Communicate Clearly: Since good communication skills are essential for this position, ensure that your application is well-written and free of jargon. Use clear and concise language to convey your thoughts and experiences, making it easy for the hiring team to understand your qualifications.
How to prepare for a job interview at Optimise Talent Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your engineering qualifications and practical experience. Highlight specific examples where you've successfully solved technical issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Communicate Clearly
Since the role involves explaining technical issues to customers and colleagues, practice articulating complex concepts in simple terms. This will show that you can effectively communicate and support others, which is crucial for a Technical Support Coordinator.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss past experiences where you've identified problems and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your proactive mindset and ability to improve processes.
✨Foster Team Collaboration
Emphasize your team-focused attitude during the interview. Share examples of how you've collaborated with different teams or stakeholders in the past, as this will highlight your ability to work closely with others and contribute to team success.
