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- Tasks: Engage with customers via live chat, solving queries and providing product advice.
- Company: Join a dynamic customer service team in Wythenshawe, Manchester.
- Benefits: Enjoy 25 days holiday, birthday off, and exciting social events.
- Why this job: Perfect for problem-solvers who thrive in a supportive, hybrid work culture.
- Qualifications: Previous live chat experience and strong written communication skills required.
- Other info: Casual dress code, free lunch monthly, and a clear career path await you.
The predicted salary is between 21000 - 28000 £ per year.
Live Chat Advisor – Hybrid (Wythenshawe) Location: Wythenshawe, Manchester (Hybrid – up to 3 days WFH) Salary: £24,500 Hours: Monday–Friday, 9:00am–5:30pm About the Role of Live Chat Advisor We’re looking for a Live Chat Advisor to join our growing customer service team in Wythenshawe. This is an exciting opportunity for someone with previous live chat experience who enjoys problem-solving, delivering great customer experiences, and working in a supportive team environment. Using Zendesk (or a similar platform), you’ll be the first point of contact for customers via live chat, answering queries, resolving issues, and providing product advice quickly and professionally. What You’ll Be Doing as a Live Chat Advisor * Handle inbound live chat enquiries, providing accurate and timely support. * Use Zendesk (or similar CRM/live chat system) to log interactions and track resolutions. * Deliver exceptional customer service in line with SLAs. * Identify opportunities to improve processes and enhance the customer experience. * Work collaboratively with other departments to resolve complex queries. What We’re Looking For in a Live Chat Advisor * Essential: Previous live chat experience in a customer support environment. * Strong written communication skills and attention to detail. * Confident using Zendesk or similar platforms. * A problem-solver who enjoys helping customers and working as part of a team. Benefits That Make a Difference * 25 days holiday + bank holidays, plus 1 extra day each year (up to 28). * Extra day off for your birthday * Financial support for professional qualifications. * Loyalty bonus: £1,500 per year (payable upon next external investment, expected in ~5 years). * Quarterly staff recognition awards. * Workplace pension (NEST). * Regular social events – Day at the Races, Christmas party, boat party. * Enhanced maternity/paternity pay, adoption & fertility support. * Staff discounts on products. * Cycle to Work scheme. * Free fruit every week + free lunch once a month. * Casual dress code & free onsite parking. * Option to buy/sell up to 5 days holiday. * Volunteering leave – up to 2 days a year. * Enhanced sick pay after 12 months. * Annual flu jab & free eye tests. * Employee Assistance Programme – 24/7 confidential support. * A clear career path with quarterly objectives and annual reviews. Apply Now If you’ve got live chat experience and want to work in a supportive hybrid environment with amazing benefits, apply today and start your career journey with us in Wythenshawe
Live Chat Advisor employer: Optimise Talent Ltd
Contact Detail:
Optimise Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live Chat Advisor
✨Tip Number 1
Familiarise yourself with Zendesk or similar platforms before your interview. Being able to discuss specific features and how you've used them in past roles will show your expertise and readiness for the position.
✨Tip Number 2
Prepare examples of how you've successfully resolved customer issues in a live chat setting. Highlighting your problem-solving skills and ability to deliver exceptional service will make you stand out.
✨Tip Number 3
Research StudySmarter's products and services thoroughly. Understanding what we offer will enable you to provide informed product advice during your interactions, showcasing your commitment to helping customers.
✨Tip Number 4
Practice your written communication skills, as they are crucial for this role. Engaging in mock live chat scenarios can help you refine your ability to convey information clearly and professionally.
We think you need these skills to ace Live Chat Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your previous live chat experience in customer support. Mention specific platforms you've used, like Zendesk, and any achievements or metrics that showcase your success in this role.
Showcase Communication Skills: Since strong written communication skills are essential for this position, include examples of how you've effectively communicated with customers in the past. Consider adding a brief anecdote that illustrates your problem-solving abilities.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the job description. Use keywords from the listing, such as 'customer service', 'problem-solving', and 'collaborative', to demonstrate that you are a perfect fit for the Live Chat Advisor role.
Express Enthusiasm for the Role: In your application, convey your excitement about the opportunity to work in a supportive team environment. Mention why you are drawn to this specific role and how it aligns with your career goals.
How to prepare for a job interview at Optimise Talent Ltd
✨Showcase Your Live Chat Experience
Make sure to highlight your previous live chat experience during the interview. Be prepared to discuss specific scenarios where you successfully resolved customer issues and how you used platforms like Zendesk to manage interactions.
✨Demonstrate Strong Written Communication Skills
Since the role requires excellent written communication, practice articulating your thoughts clearly and concisely. You might be asked to respond to a mock customer query, so be ready to showcase your ability to communicate effectively in writing.
✨Emphasise Problem-Solving Abilities
Prepare examples of how you've tackled challenging customer queries in the past. Discuss your approach to problem-solving and how you ensure customer satisfaction while adhering to service level agreements (SLAs).
✨Research the Company Culture
Familiarise yourself with the company’s values and culture. Understanding their commitment to teamwork and customer service will help you align your answers with what they are looking for in a candidate.
