Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers daily, providing top-notch service and sales support.
- Company: Join a leading financial services business in Manchester with a stellar reputation.
- Benefits: Receive support for your development and become an expert in customer service.
- Why this job: Be part of a skilled team that prioritizes customer satisfaction and personal growth.
- Qualifications: Previous telephone-based customer service or sales experience is essential.
- Other info: Located in Manchester; ideal for local applicants looking to grow their careers.
The predicted salary is between 24000 - 36000 £ per year.
We are proud to be working with a class leading business in Manchester that is not only the largest business in industry but also one of the longest standing and most respected too. The success of the business has ultimately been built from their approach to both their customers and their staff. This is a business that will truly support your development, nurture your ability and help you become an expert in your field so that you can deliver class leading Customer Service to their customers.
You will be based in the Manchester office and part of a small but highly skilled team of Customer service & Sales Advisors. This is a financial services business so upholding the highest standards is imperative; whilst you will be having customer service and sales conversations you will put the customer at the heart of everything you do.
On a daily basis you will handle calls to and from customers regarding a range of financial products at all times ensuring the best outcome for the customer.
Previous experience in telephone based Customer Service or Sales is essential, however, experience from financial services is not, all telephone based customer service, renewals or sales backgrounds will be considered.
If you have the right customer service or sales experience and live in the Manchester area, apply now!
Customer Service & Sales Advisor employer: Optimise Talent Ltd
Contact Detail:
Optimise Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Advisor
✨Tip Number 1
Familiarize yourself with the financial services industry. Even if you don't have direct experience, understanding the basics of financial products and services can give you an edge in conversations during the interview.
✨Tip Number 2
Highlight your customer service skills by preparing specific examples from your previous roles. Think about situations where you went above and beyond for a customer or successfully resolved a challenging issue.
✨Tip Number 3
Research the company’s values and mission. Being able to articulate how your personal values align with theirs can demonstrate your commitment to providing exceptional customer service.
✨Tip Number 4
Practice your communication skills. Since this role involves handling calls, being clear, concise, and friendly in your speech will be crucial. Consider doing mock calls with friends or family to build confidence.
We think you need these skills to ace Customer Service & Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to handle calls and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that emphasizes your passion for customer service and your commitment to putting the customer first. Mention why you are interested in this particular role and how you can contribute to the team.
Showcase Your Communication Skills: Since this role involves telephone-based interactions, ensure your application reflects strong communication skills. You might want to include examples of how you've successfully resolved customer issues or closed sales over the phone.
Highlight Your Adaptability: Mention any experiences where you had to adapt quickly to new situations or learn about different products. This will show that you can thrive in a dynamic environment like financial services.
How to prepare for a job interview at Optimise Talent Ltd
✨Understand the Company Culture
Before your interview, take some time to research the company's values and culture. This business prides itself on supporting both customers and staff, so be prepared to discuss how you align with their approach to customer service.
✨Highlight Relevant Experience
Make sure to emphasize your previous telephone-based customer service or sales experience. Prepare specific examples of how you've successfully handled customer interactions and achieved positive outcomes.
✨Demonstrate Customer-Centric Mindset
During the interview, showcase your ability to put the customer at the heart of everything you do. Share stories that illustrate your commitment to delivering exceptional customer service and how you prioritize customer needs.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios during the interview. Practice handling common customer inquiries or sales conversations, as this will demonstrate your communication skills and ability to think on your feet.
