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- Tasks: Engage with clients, cross-sell insurance products, and handle customer enquiries.
- Company: Leading insurance business in a vibrant Manchester City Centre.
- Benefits: Earn up to £32,000 OTE, enjoy 42 days holiday, and a laid-back office vibe.
- Why this job: No weekends, early finishes on Fridays, and regular staff socials make work fun!
- Qualifications: Experience in phone-based customer service or sales is a must.
- Other info: Great career development opportunities await you!
The predicted salary is between 25000 - 32000 £ per year.
Customer Service Renewals Advisor – £25,000 OTE £32,000 – Manchester City Centre – Monday to Friday 9am – 5pm + early finish Friday! We are on the look out for a Customer Service Renewals Advisor for our leading insurance business based in Manchester City Centre! Are you looking for a Customer Service Renewals Advisor role that will offer commission to cross sell additional services into existing clients? Then look no further, this is the Customer Service Renewals Advisor role for you! The package for Customer Service Renewals Advisor: * A basic salary of £25,000 * A commission structure and OTE of £32,000 * Up to 42 days holidays per year! * Lovely offices based in Manchester City Centre with a laid back environment * Monday to Friday hours – 9am – 5:30pm (Mon-Thur) 10am – 4pm Friday’s, NO WEEKENEDS! * Regular all expenses paid staff socials * Fantastic career development opportunities * Company pension The role of Customer Service Renewals Advisor: * Outbound and inbound calling existing clients and cross selling them additional insurance products * Dealing with any general customer enquiries * Working towards KPI’s and targets What we\’re after for the Customer Service Renewals Advisor: * Experience in working in a phone based customer service or sales position * Someone who is comfortable working towards KPI’s and driven * Somebody who is customer-centric and enjoys going above and beyond for clients Does this Manchester based opportunity of Customer Service Renewals Advisor sound up your street? Please apply now for immediate consideration
Customer Service Renewals Advisor employer: Optimise Talent Ltd
Contact Detail:
Optimise Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Renewals Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calling, try role-playing with a friend or family member. Focus on being friendly, clear, and confident – it’ll make a world of difference during your interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Renewals Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Renewals Advisor role. Highlight any relevant experience in phone-based customer service or sales, and don’t forget to mention your ability to meet KPIs!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with what we’re looking for. Keep it friendly and professional – we want to see your personality!
Showcase Your Customer-Centric Approach: In your application, emphasise your customer-centric mindset. Share examples of how you’ve gone above and beyond for clients in previous roles. We love candidates who are passionate about providing excellent service!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our laid-back team in Manchester City Centre!
How to prepare for a job interview at Optimise Talent Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Renewals Advisor. Familiarise yourself with common insurance products and the basics of cross-selling. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer-Centric Attitude
Prepare examples from your past experiences where you went above and beyond for a customer. This could be a time you resolved a tricky issue or received positive feedback. Highlighting your customer-centric approach will resonate well with the interviewers.
✨Be KPI Savvy
Since the role involves working towards KPIs, come prepared to discuss how you've met or exceeded targets in previous roles. Use specific metrics if possible, as this demonstrates your ability to drive results and work effectively under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
