At a Glance
- Tasks: Provide top-notch customer service and support for financial products.
- Company: Join a leading financial services business in Manchester.
- Benefits: Competitive salary, monthly bonuses, and excellent benefits package.
- Other info: Great opportunity for personal development and career growth.
- Why this job: No weekends, flexible hours, and a supportive team environment.
- Qualifications: Previous customer service or sales experience preferred.
The predicted salary is between 24700 - 30000 £ per year.
Customer Service Executive - £28,500 | Hybrid
Location: South Manchester, Sale/Trafford (Hybrid: 3 days office / 2 days home)
Salary: £28,500 per annum
Hours: Monday to Friday, Full-time
Are you a people person with a passion for delivering exceptional customer service? Do you enjoy solving problems, building relationships, and working as part of a supportive team? If so, we want to hear from you!
We’re looking for a Customer Service Executive to join our growing team in South Manchester, Sale/Trafford. This is a hybrid role, offering the perfect balance of collaboration and flexibility — with 3 days in the office and 2 days working from home each week.
?? What you’ll be doing:
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Providing outstanding customer support via phone, email, and live chat
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Resolving customer queries efficiently and professionally
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Building positive relationships with clients and internal teams
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Maintaining accurate records using our CRM system
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Helping to improve processes and contribute to a great customer journey
?? What we’re looking for:
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Previous experience in a phone based customer service role
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Excellent communication and problem-solving skills
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A friendly, positive attitude and team spirit
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Strong attention to detail and a proactive approach
?? What’s in it for you:
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Competitive salary of £28,500
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Hybrid working model (3 days office / 2 days home)
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Friendly, collaborative work culture
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Opportunities for progression and professional development
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Modern office in Sale/Trafford, Greater Manchester, with great transport links
If you're ready to take the next step in your customer service career, apply today and become a valued part of our growing team.
Customer Service Executive in Manchester employer: Optimise Talent Ltd
Join a leading financial services business in the heart of Manchester, where your development is a priority and your contributions are valued. With a competitive salary package, excellent benefits, and a supportive work culture, you'll thrive in a role that allows you to deliver exceptional customer service while enjoying a balanced work-life schedule with no weekends. This is an opportunity to grow your skills within a respected company that truly invests in its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, try role-playing with a friend or family member. Focus on being clear, friendly, and professional – it’ll make a world of difference during your interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Customer Service Executive in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service and sales experience. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:Since this role involves handling calls, it’s important to demonstrate your communication skills in your application. Use clear and concise language, and make sure there are no typos – we’re all about attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company while you’re at it!
How to prepare for a job interview at Optimise Talent Ltd
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Research their approach to customer service and be ready to discuss how you can contribute to their mission of putting customers first.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your customer service skills. Think about times when you resolved issues or went above and beyond for a customer, as these stories will resonate well with the interviewers.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise what they say to show that you’re genuinely interested in the conversation.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the role or the company culture. This shows that you’re not just interested in the job, but also in how you can grow within the company and contribute to its success.
