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- Tasks: Provide top-notch customer service and support for financial products.
- Company: Join a leading financial services business in Manchester.
- Benefits: Competitive salary, monthly bonuses, and excellent benefits package.
- Why this job: No weekends, flexible hours, and a supportive team environment.
- Qualifications: Previous customer service or sales experience preferred.
- Other info: Great opportunity for personal development and career growth.
Customer Service Executive – £24,700 basic salary + Monthly bonus earning potential – Total package circa £30k
Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
Manchester City Centre
Monday – Thursday 9am- 5:30pm Friday 10am-4pm – No weekends and a late start and early finish on a Friday!
Excellent benefits package – apply to find out more!
We are proud to be working with a class leading business in Manchester that is not only the largest business in industry but also one of the longest standing and most respected too. The success of the business has ultimately been built from their approach to both their customers and their staff. This is a business that will truly support your development, nurture your ability and help you become an expert in your field so that you can deliver class leading Customer Service to their customers.
You will be based in the Manchester office and part of a small but highly skilled team of Customer Service Executives. This is a financial services business so upholding the highest standards is imperative; whilst you will be having customer service and sales conversations you will put the customer at the heart of everything you do.
On a daily basis you will handle calls to and from customers regarding a range of financial products at all times ensuring the best outcome for the customer.
Previous experience in telephone-based Customer Service role is preferred, however, other Customer service and Sales experience will be considered
If you have previous customer service or sales experience and live in the Manchester area, apply now
Customer Service Executive employer: Optimise Talent Ltd
Contact Detail:
Optimise Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, try role-playing with a friend or family member. Focus on being clear, friendly, and professional – it’ll make a world of difference during your interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and sales experience. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since this role involves handling calls, it’s important to demonstrate your communication skills in your application. Use clear and concise language, and make sure there are no typos – we’re all about attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company while you’re at it!
How to prepare for a job interview at Optimise Talent Ltd
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Research their approach to customer service and be ready to discuss how you can contribute to their mission of putting customers first.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your customer service skills. Think about times when you resolved issues or went above and beyond for a customer, as these stories will resonate well with the interviewers.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise what they say to show that you’re genuinely interested in the conversation.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the role or the company culture. This shows that you’re not just interested in the job, but also in how you can grow within the company and contribute to its success.
