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For Companies At a Glance
- Tasks: Handle calls and emails, ensuring top-notch customer service for clients.
- Company: Prestigious financial services business with a high-performing team.
- Benefits: £30,000 salary, 23 days holiday, free parking, and regular staff socials.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in phone-based customer service and strong communication skills.
- Other info: Hybrid work options and fantastic career development opportunities.
This is a great opportunity to join a high performing and established Customer Service team in one of the most prestigious financial services businesses based in the Altrincham area of Trafford!
You will be responsible for handling calls and emails for existing clients and ensuring they always receive a world class customer service experience with every interaction!
The package for Customer Service Advisor:
- A basic salary of £30,000
- Free onsite parking
- 23 days holiday plus bank holidays and your birthday off
- Enhanced maternity/paternity & pension
- Regular all expenses paid staff socials, discounted gym membership, access to wellbeing platform, paid study leave and annual salary review
- Amazing offices based in Altrincham, Trafford
- Fantastic career development opportunities
The role of Customer Service Advisor:
- Handling inbound calls and emails from customers and dealing with their enquiries
- Understanding complex queries they have and solving any problems they may have
- Providing accurate information and ensuring that SLA’s and guidelines are adhered to at all times
- Ensuring a smooth customer service experience for all clients
What we’re after for the Customer Service Advisor:
- Experience in working in a phone based customer service role
- Experience of working in a fast environment where multi-tasking and working under pressure is the norm!
- Someone who is customer service focussed with good written and verbal communication skills
Does this Altrincham based opportunity of Customer Service Advisor sound up your street? Please apply now for immediate consideration.
Customer Service Advisor employer: Optimise Talent Ltd
Contact Detail:
Optimise Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try mock interviews or role-playing scenarios with friends. It’ll help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled complex customer queries in the past. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It keeps you on their radar and shows your enthusiasm for the Customer Service Advisor position. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to show us you’re the perfect fit for our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our high-performing team. Keep it friendly and professional!
Showcase Your Communication Skills: Since we’re all about great communication, make sure your written application is clear and concise. Avoid jargon and keep your language straightforward so we can easily see your potential!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Optimise Talent Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face in the role. Prepare examples from your past experiences where you successfully handled difficult customers or resolved complex queries. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Practice Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You could even do a mock interview with a friend or family member. Focus on being concise and friendly, as this reflects the world-class customer service they expect.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
