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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage performance.
- Company: Join a rapidly growing company in Trafford, Manchester with exciting plans ahead.
- Benefits: Enjoy hybrid working, up to 39 days holiday, and all-expenses-paid staff socials.
- Why this job: Step into a role with real impact and fantastic career progression opportunities.
- Qualifications: Minimum 6 months' experience in contact centre leadership or stepping up during absences.
- Other info: No weekends! Work Monday to Friday, 9am-5:30pm.
The predicted salary is between 30000 - 35000 £ per year.
Overview
Job Title: Contact Centre Team Leader
Location: Trafford, Manchester (Hybrid – up to 3 days WFH)
Salary: Circa £35,000 + Fantastic Benefits
Hours: Monday to Friday, 9:00am – 5:30pm (No weekends!)
Are you a natural leader who thrives in a fast-paced contact centre environment? Maybe you\’ve already stepped up into a Team Leader role when the manager\’s away… or perhaps you\’re an experienced Team Leader ready for a fresh challenge with a business that\’s seriously going places?
Either way – keep reading
We\’re working with a growing company based in Trafford, Manchester that\’s on the lookout for a Contact Centre Team Leader to join their expanding team. With big plans ahead and exciting internal progression opportunities, this is your chance to step into a role where you\’ll really make an impact.
Responsibilities
- Leading a team of contact centre agents to deliver outstanding customer service
- Managing performance – coaching, mentoring and motivating the team to hit KPIs and service levels
- Handling escalated calls, complaints and tricky customer queries with confidence and professionalism
- Supporting team development, providing feedback and helping your people grow
- Working closely with senior leadership to continuously improve processes and customer experience
Qualifications
- Minimum 6 months\’ experience leading contact centre teams (either as a Team Leader or stepping up during absences)
- Someone confident managing performance, service standards, and escalated complaints
- A hands-on leader who leads by example and inspires their team
- Experience in a fast-paced customer service or call centre environment
What’s in it for you?
- Salary: £30,000 – £35,000 package
- Hybrid working – up to 3 days working from home
- Up to 39 days holiday
- Free onsite parking
- Regular, all-expenses-paid staff socials
- Brilliant career progression – the company is growing fast and so can your career
- Working hours: 9am-5:30pm, Monday to Friday – no evenings or weekends
This role is perfect for someone who\’s ready to take that next step in their contact centre career – whether you\’ve had a taste of team leadership or you\’re already experienced and ready for something new.
Location: Trafford, easily commutable from Manchester, Salford, Altrincham, Sale, Stockport, Warrington and surrounding areas.
Apply now or drop us a message for more info – we\’d love to tell you more about this amazing opportunity!
Keywords: Contact Centre Team Leader, Call Centre Manager, Customer Service Manager, Team Leader Jobs Manchester, Contact Centre Supervisor, Hybrid Team Leader Role, Contact Centre Jobs, Call Centre Leadership, Customer Service Careers, Trafford Jobs, Greater Manchester Call Centre Jobs, Contact Centre Management, Monday to Friday Jobs, No Weekend Jobs
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Contact Centre Team Leader employer: Optimise Talent Ltd
Contact Detail:
Optimise Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Leader
✨Tip Number 1
Familiarise yourself with the company’s values and culture. During your interactions, whether in interviews or networking, demonstrate how your leadership style aligns with their mission and how you can contribute to their growth.
✨Tip Number 2
Prepare specific examples of how you've successfully led a team in a contact centre environment. Highlight instances where you managed performance, resolved escalated complaints, or improved team dynamics to showcase your hands-on leadership skills.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide insights into the team dynamics and expectations, which you can leverage during your discussions.
✨Tip Number 4
Stay updated on industry trends and best practices in customer service and contact centre management. Being knowledgeable about the latest developments will help you stand out as a candidate who is proactive and committed to continuous improvement.
We think you need these skills to ace Contact Centre Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in a contact centre environment. Include specific examples of how you've managed performance, coached team members, and handled escalated calls.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant experience and how it aligns with the responsibilities outlined in the job description, particularly your ability to inspire and motivate a team.
Highlight Relevant Skills: Emphasise skills that are crucial for the Contact Centre Team Leader position, such as conflict resolution, performance management, and customer service excellence. Use specific examples to demonstrate these skills in action.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in a leadership role.
How to prepare for a job interview at Optimise Talent Ltd
✨Show Your Leadership Skills
As a Contact Centre Team Leader, it's crucial to demonstrate your leadership abilities. Share specific examples of how you've successfully led a team, managed performance, and motivated others to achieve their goals.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle escalated calls and tricky customer queries. Prepare scenarios from your past experience where you resolved conflicts or improved customer satisfaction, showcasing your problem-solving skills.
✨Highlight Your Coaching Experience
Discuss your experience in coaching and mentoring team members. Be ready to explain how you've provided feedback and supported the development of your team, as this is key to the role.
✨Research the Company Culture
Understanding the company's values and culture can give you an edge. Familiarise yourself with their approach to customer service and internal progression opportunities, and be prepared to discuss how you align with their vision.
