Optimise Talent Limited is seeking a Customer Service Manager who will lead a growing team and own the customer service function from day one. Based in Consett, the role is fully onsite with a Monday–Friday pattern and a focus on building scalable processes and reporting.
You will manage workflows, drive improvements, and report on key metrics while supporting CRM and automation initiatives. This is a hands-on leadership role with progression opportunities as the department expands.
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Customer Service Manager: Build & Scale a New Function in North East employer: Optimise Talent Limited
Join a leading telecoms company in the heart of Manchester City Centre, where you will thrive in a dynamic and supportive work environment. With a competitive salary and the potential to double your OTE, we prioritise employee growth through ongoing career development opportunities and a collaborative team culture. Experience the excitement of driving growth in the hosted telecoms sector while enjoying a balanced work-life with no weekend commitments.
